Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to craft amazing coffee and create memorable customer experiences.
- Company: Join Blank Street, the next big name in food and beverage culture.
- Benefits: Flexible hours, vibrant work environment, and opportunities for growth.
- Other info: Exciting chance to set the tone at a new location and build lasting relationships.
- Why this job: Be a key player in shaping a new café and connecting with your community.
- Qualifications: Experience in customer service and a passion for café culture.
The predicted salary is between 25000 - 30000 £ per year.
About Blank Street
At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention‑to‑detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Shift Leader Responsibilities
As a Shift Leader, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You will spearhead individual, team and location initiatives to drive sales and business performance, support the General Manager, and regularly meet with the Senior Leadership team to voice feedback and improvements. You will be one of the first staff members at a new location, giving you the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable, able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision‑making and multi‑tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high‑volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees, ensuring they follow recipes and processes, wear proper uniform, and maintain upbeat vibes
- Open and close the location safely and responsibly (Key holder) and oversee cleaning duties at the beginning, during and end of the shift
- Handle any minor customer issues in a positive and solution‑focused manner
- Lead all initiatives with the operations and marketing teams to increase foot traffic, attract new customers, boost daily sales, and improve operational profitability, while developing a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafés – 35 hours per week, 5 days of availability required, including 2 peak days (Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- Must be authorised to work in the UK
Shift Lead | Brighton employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead | Brighton
✨Tip Number 1
Get to know the café culture in Brighton! Spend some time visiting local coffee shops and chatting with staff. This will not only give you insights into what makes a great café but also help you connect with potential future colleagues.
✨Tip Number 2
When you apply, make sure to highlight your passion for coffee and customer service. Share specific examples of how you've created memorable experiences for customers in the past. We want to see that spark in your application!
✨Tip Number 3
Prepare for your interview by thinking about how you can contribute to our mission at Blank Street. Be ready to discuss how you can lead a team and create connections in the neighbourhood. Show us your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and being part of something special.
We think you need these skills to ace Shift Lead | Brighton
Some tips for your application 🫡
Show Your Passion: Let your love for café culture shine through in your application. We want to see how excited you are about coffee and creating memorable experiences for customers!
Be Personable: Since we’re all about connections, make sure your personality comes across in your writing. Use a friendly tone and show us how approachable you are – it’s key for a Shift Lead!
Highlight Relevant Experience: Don’t forget to mention any previous experience in customer service or hospitality. We’re looking for those strong decision-making and multi-tasking skills, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Let’s make magic happen together!
How to prepare for a job interview at Blank Street
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will resonate well with the team at Blank Street.
✨Showcase Your People Skills
As a Shift Leader, you'll be working closely with a team and customers. Prepare examples of how you've successfully managed team dynamics or resolved customer issues in the past. This will highlight your strong interpersonal communication skills.
✨Demonstrate Decision-Making Abilities
Think of scenarios where you had to make quick decisions in a fast-paced environment. Be ready to share these experiences during the interview to showcase your ability to multi-task and lead effectively.
✨Emphasise Your Leadership Qualities
Since you'll be supporting the General Manager and training new employees, come prepared with examples of your leadership experience. Discuss how you've motivated a team or contributed to improving sales and customer satisfaction.