At a Glance
- Tasks: Lead a dynamic team in delivering exceptional food and beverage experiences.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days leave, and unique perks like free fitness classes.
- Other info: Exciting opportunities for personal growth and team-building events.
- Why this job: Be part of a growing brand and make everyday moments extraordinary.
- Qualifications: 2+ years in hospitality management with a passion for coffee and customer experience.
The predicted salary is between 40000 - 50000 € per year.
About Blank Street
At Blank Street, we're building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen each and every day. Sound like you? Keep reading.
Who You Are
We're looking for someone who is equal parts hospitality-first operator and entrepreneur. As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We're still building Blank Street as we go, and we look for people who are excited to build it with us.
What You'll Own
- Hospitality Leader
Own every drink that leaves your store. Crafted to perfection, every time. Keep your store immaculate, front and back of house. Lead from the front and set the pace of every shift by jumping in where it matters most. - People Leader
Own recruitment and hire only the highest-potential talent. Train your team to become exceptional Blank Street baristas. Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in. Build a connected, engaged team through a welcoming environment and thoughtful team events. - PnL Owner
Design each shift by station with precision, balancing labour productivity with demand. Oversee inventory, ordering, and waste with discipline. Spot and execute tactical levers to drive store sales. - Change Maker
Lead rollout of new initiatives in your store(s). Land the 'why' and 'how' with your team, driving real adoption and enthusiasm. Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine.
Who are you
2+ years of experience leading operations in high-growth hospitality/consumer brands. Experienced hospitality manager with a background in high-volume environments. Proven ability to build, train, and lead a team from the ground up. Strong P&L understanding, from labour planning to inventory management. Hands-on and highly action-oriented. Genuine passion for coffee, matcha, and delivering great customer experiences.
Benefits & Perks
Private health and dental insurance. 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' and pursue a passion. A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical. Access to 1Rebel off-peak classes at the sites near our office, for free! Great culture with regular team events.
Multi-Site General Manager | West London employer: Blank Street
At Blank Street, we pride ourselves on being an exceptional employer that values the little moments in life, creating a vibrant work culture where every team member is empowered to make magic happen. With a strong focus on personal and professional growth, we offer extensive training opportunities, generous benefits including private health insurance and 25 days of annual leave, and a supportive environment that encourages innovation and collaboration. Join us in West London, where your passion for hospitality can flourish as you help shape the future of our unique food and beverage brand.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site General Manager | West London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read reviews, and see what their team is up to. This will help you connect with them on a personal level and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! You want to come across as confident and passionate about the role. Think about how your experience aligns with their vision and be ready to share specific examples of how you've made magic happen in previous roles.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! Connect with current employees on LinkedIn or engage with their posts. This shows initiative and can give you insider info that might just set you apart from other candidates.
✨Tip Number 4
After your interview, send a thoughtful thank-you note. Mention something specific from your conversation to remind them of your connection. It’s a small gesture that can leave a lasting impression and keep you top of mind!
We think you need these skills to ace Multi-Site General Manager | West London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! We want to see how excited you are about creating those special moments for customers. Share a story or two that highlights your passion for the industry.
Tailor Your CV:Make sure your CV is tailored to the role of Multi-Site General Manager. Highlight your experience in high-volume environments and any leadership roles you've had. We want to see how your background aligns with our vision at Blank Street!
Be Authentic:Don't be afraid to show your personality in your written application. We’re looking for someone who fits our culture, so let us know what makes you unique and how you can contribute to our team. Authenticity goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Blank Street family!
How to prepare for a job interview at Blank Street
✨Know Your Stuff
Before the interview, dive deep into Blank Street's mission and values. Familiarise yourself with their menu and any recent initiatives they've launched. This shows genuine interest and helps you connect your experience to their vision.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team in high-pressure environments. Share specific examples of how you've built and nurtured teams, especially in hospitality settings. Highlight your coaching methods and how you ensure everyone feels valued.
✨Demonstrate Your Passion
Express your love for coffee and matcha! Talk about what these beverages mean to you and how you can elevate the customer experience at Blank Street. Your enthusiasm will resonate with the interviewers and show that you're a great fit for their culture.
✨Prepare for Scenario Questions
Expect questions about handling challenges in a busy environment. Think of scenarios where you've successfully managed operations, improved sales, or implemented new ideas. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
