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For Companies At a Glance
- Tasks: Lead multiple coffee shops, ensuring high performance and customer satisfaction.
- Company: Join Blank Street, a growing coffee shop chain focused on quality and hospitality.
- Benefits: Enjoy private health insurance, 33 days off, and exclusive perks like free matcha.
- Why this job: Be part of a vibrant culture that values teamwork and customer experience.
- Qualifications: Strong leadership skills and experience in multi-site management are essential.
- Other info: This role offers autonomy and the chance to shape the future of our stores.
The predicted salary is between 48000 - 72000 £ per year.
About Blank Street
At Blank Street, we believe that rituals matter, and that great rituals make your life better. With 80+ coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
Our Values
- Magic is in the Details: We value attention to detail in everything we do. We\’re always thinking about the small things that make a moment meaningful.
- Move as One: We value people who strive to be the best team player, not individual stars.
- \”My Home is your Home\”: We look for individuals who treat others the same way they\’d treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
Who You Are
You\’re a leader first, operator second. You build, develop, and inspire high-performing teams, creating a culture where people feel engaged, empowered, and set up to succeed. You\’re customer-obsessed, ensuring every store delivers warm hospitality, seamless service, and a consistently high standard. You understand that a great customer journey isn\’t just about coffee it\’s about energy, engagement, and a well-trained team.
You have a sharp commercial mindset and treat P&L ownership as a tool for growth. You make smart, data-driven decisions to increase revenue, optimise costs, and scale operations efficiently. You thrive in a multi-site environment, leading across multiple locations while ensuring consistency in operations, team development, and customer experience. Whether you\’ve led multi-site teams before or have the leadership skills to scale, you know how to empower teams, build strong store cultures, and drive results. Above all, you take full ownership of your stores, your people, and your results. You don\’t just manage you build.
What You\’ll Own
Lead First, Operate Second
- Run multiple stores, setting the standard for performance, engagement, and brand excellence.
- Coach, mentor, and develop teams, ensuring every store runs with energy and accountability.
- Drive customer engagement and brand loyalty, making Blank Street a go-to spot in every neighbourhood.
- Own P&L performance, using data to make strategic business decisions.
Build and Grow High-Performing Teams
- Hire, train, and develop top talent, creating clear career pathways.
- Foster a culture of ownership and accountability, ensuring consistency across stores.
- Empower teams with strong leadership, hands-on coaching, and structured development.
Deliver a World-Class Customer Experience
- Set the bar for hospitality and service, ensuring every visit is exceptional.
- Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
- Ensure every store reflects the Blank Street brand, from service quality to store design.
Drive Commercial and Financial Success
- Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
- Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
- Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.
Ensure Operational Excellence and Compliance
- Execute consistently across stores, maintaining efficiency and structure.
- Build a strong compliance culture, ensuring all health, safety, and food standards are met.
- Refine processes to improve workflow, speed of service, and operational performance.
Be Part of Something Big
- Lead Blank Street\’s expansion, overseeing new store openings and scaling operations.
- Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
- Set the pace, inspire teams, and create an environment where people and stores thrive.
This isn\’t just a store manager role, it\’s an opportunity to lead, scale, and build something bigger.
Availability Requirements
This full-time leadership role requires 40 hours per week across five days. You\’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.
Benefits
- Private health and dental insurance
- 33 days annual leave
- Exclusive access to our coveted Regulars program – free matcha and more
- A great culture with regular team events, fostering connection, learning, and growth
#J-18808-Ljbffr
Multi-Site General Manager | Manchester employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site General Manager | Manchester
✨Tip Number 1
Show your leadership skills by sharing specific examples of how you've built and inspired high-performing teams in the past. Highlight your ability to create a culture of engagement and accountability, as this aligns perfectly with what Blank Street values.
✨Tip Number 2
Demonstrate your customer obsession by discussing initiatives you've implemented that enhanced customer experience and loyalty. Mention any data-driven decisions you've made that led to improved service quality or increased customer satisfaction.
✨Tip Number 3
Emphasize your experience in managing P&L and using financial data to drive business growth. Be ready to discuss how you've maximized revenue and optimized costs in previous roles, as this is crucial for the Multi-Site General Manager position.
✨Tip Number 4
Prepare to talk about your experience in multi-site management. Share how you've ensured consistency across locations while maintaining operational excellence and compliance, which is key to succeeding at Blank Street.
We think you need these skills to ace Multi-Site General Manager | Manchester
Some tips for your application 🫡
Understand the Company Culture: Dive deep into Blank Street's values and mission. Reflect on how your personal values align with theirs, especially around hospitality, teamwork, and attention to detail.
Highlight Leadership Experience: Emphasize your leadership skills and experiences in managing multi-site operations. Provide specific examples of how you've built and inspired high-performing teams in previous roles.
Showcase Customer Engagement Strategies: Discuss your approach to enhancing customer experience and engagement. Include any successful initiatives you've led that improved customer satisfaction and loyalty.
Demonstrate Commercial Acumen: Illustrate your understanding of P&L management and data-driven decision-making. Share examples of how you've used financial insights to drive growth and operational efficiency.
How to prepare for a job interview at Blank Street
✨Show Your Leadership Skills
As a Multi-Site General Manager, your leadership abilities are crucial. Be prepared to share specific examples of how you've built and inspired high-performing teams in the past. Highlight your coaching and mentoring experiences that led to team success.
✨Demonstrate Customer Obsession
Blank Street values a customer-obsessed mindset. During the interview, discuss how you've enhanced customer experiences in previous roles. Share stories that illustrate your commitment to warm hospitality and seamless service.
✨Be Data-Driven
P&L ownership is key for this role. Come equipped with examples of how you've used data to make strategic decisions that improved revenue and reduced costs. Show that you can balance operational efficiency with financial success.
✨Emphasize Team Culture
Talk about how you foster a culture of ownership and accountability among your teams. Discuss your approach to hiring, training, and developing talent, and how you ensure consistency across multiple locations.
