Multi-Site General Manager | Manchester
Multi-Site General Manager | Manchester

Multi-Site General Manager | Manchester

Manchester Full-Time 43200 - 72000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead multiple coffee shops, ensuring high performance and customer satisfaction.
  • Company: Join Blank Street, a growing coffee shop chain focused on quality and hospitality.
  • Benefits: Enjoy private health insurance, 33 days off, and exclusive perks like free matcha.
  • Why this job: Be part of a vibrant culture that values teamwork and customer experience.
  • Qualifications: Strong leadership skills and experience in multi-site management are essential.
  • Other info: This role offers the chance to shape the future of our brand.

The predicted salary is between 43200 - 72000 ÂŁ per year.

About Blank Street

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With 80+ coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

Our Values

  1. Magic is in the Details: We value attention to detail in everything we do. We\’re always thinking about the small things that make a moment meaningful.
  2. Move as One: We value people who strive to be the best team player, not individual stars.
  3. “My Home is your Home”: We look for individuals who treat others the same way they\’d treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

Who You Are

You’re a leader first, operator second. You build, develop, and inspire high-performing teams, creating a culture where people feel engaged, empowered, and set up to succeed.

You’re customer-obsessed, ensuring every store delivers warm hospitality, seamless service, and a consistently high standard. You understand that a great customer journey isn’t just about coffee it’s about energy, engagement, and a well-trained team.

You have a sharp commercial mindset and treat P&L ownership as a tool for growth. You make smart, data-driven decisions to increase revenue, optimise costs, and scale operations efficiently.

You thrive in a multi-site environment, leading across multiple locations while ensuring consistency in operations, team development, and customer experience. Whether you’ve led multi-site teams before or have the leadership skills to scale, you know how to empower teams, build strong store cultures, and drive results.

Above all, you take full ownership of your stores, your people, and your results. You don’t just manage; you build.

What You’ll Own Lead First, Operate Second

  1. Run multiple stores, setting the standard for performance, engagement, and brand excellence.
  2. Coach, mentor, and develop teams, ensuring every store runs with energy and accountability.
  3. Drive customer engagement and brand loyalty, making Blank Street a go-to spot in every neighbourhood.
  4. Own P&L performance, using data to make strategic business decisions.

Build and Grow High-Performing Teams

  1. Hire, train, and develop top talent, creating clear career pathways.
  2. Foster a culture of ownership and accountability, ensuring consistency across stores.
  3. Empower teams with strong leadership, hands-on coaching, and structured development.

Deliver a World-Class Customer Experience

  1. Set the bar for hospitality and service, ensuring every visit is exceptional.
  2. Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
  3. Ensure every store reflects the Blank Street brand, from service quality to store design.

Drive Commercial and Financial Success

  1. Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
  2. Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
  3. Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.

Ensure Operational Excellence and Compliance

  1. Execute consistently across stores, maintaining efficiency and structure.
  2. Build a strong compliance culture, ensuring all health, safety, and food standards are met.
  3. Refine processes to improve workflow, speed of service, and operational performance.

Be Part of Something Big

  1. Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
  2. Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
  3. Set the pace, inspire teams, and create an environment where people and stores thrive.

This isn’t just a store manager role, it’s an opportunity to lead, scale, and build something bigger.

Availability Requirements

This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.

Benefits

  1. Private health and dental insurance
  2. 33 days annual leave
  3. Exclusive access to our coveted Regulars program – free matcha and more
  4. A great culture with regular team events, fostering connection, learning, and growth

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Multi-Site General Manager | Manchester employer: Blank Street

At Blank Street, we pride ourselves on being an exceptional employer, offering a vibrant work culture that emphasizes teamwork, hospitality, and personal growth. As a Multi-Site General Manager in Manchester, you'll enjoy comprehensive benefits including private health and dental insurance, 33 days of annual leave, and exclusive access to our Regulars program. Join us in creating memorable customer experiences while leading high-performing teams in a supportive environment that values your contributions and fosters professional development.
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Contact Detail:

Blank Street Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Multi-Site General Manager | Manchester

✨Tip Number 1

Show your leadership skills by sharing specific examples of how you've built and inspired high-performing teams in your previous roles. Highlight your ability to create a culture of engagement and accountability, as this aligns perfectly with what Blank Street values.

✨Tip Number 2

Demonstrate your customer obsession by discussing initiatives you've implemented that enhanced customer experience and loyalty. Use data to back up your claims, showing how your decisions positively impacted customer satisfaction and business performance.

✨Tip Number 3

Emphasize your experience in managing multiple locations effectively. Share strategies you've used to ensure consistency in operations and team development across different sites, as this is crucial for the Multi-Site General Manager role.

✨Tip Number 4

Discuss your commercial mindset by providing examples of how you've successfully managed P&L and made data-driven decisions to optimize costs and increase revenue. This will show that you understand the financial aspects of running multiple stores.

We think you need these skills to ace Multi-Site General Manager | Manchester

Leadership Skills
Team Development
Customer Engagement
Data-Driven Decision Making
P&L Management
Operational Excellence
Coaching and Mentoring
Multi-Site Management
Hospitality Standards
Strategic Planning
Problem-Solving Skills
Communication Skills
Compliance Knowledge
Sales Strategy Implementation
Performance Management

Some tips for your application 🫡

Understand the Company Culture: Before applying, take some time to understand Blank Street's values and culture. Highlight how your leadership style and customer-focused approach align with their emphasis on hospitality, teamwork, and attention to detail.

Tailor Your CV: Make sure your CV reflects your experience in leading multi-site teams and driving customer engagement. Use specific examples that demonstrate your ability to build high-performing teams and achieve commercial success.

Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional customer experiences and your commitment to fostering a positive team culture. Mention any relevant achievements that showcase your operational excellence and data-driven decision-making.

Showcase Your Leadership Skills: During the application process, emphasize your leadership philosophy and how you empower teams. Provide examples of how you've successfully coached and developed talent in previous roles, ensuring consistency and accountability across locations.

How to prepare for a job interview at Blank Street

✨Show Your Leadership Skills

As a Multi-Site General Manager, your leadership abilities are crucial. Be prepared to share specific examples of how you've built and inspired high-performing teams in the past. Highlight your coaching and mentoring experiences that foster a culture of accountability and engagement.

✨Demonstrate Customer Obsession

Blank Street values a customer-obsessed mindset. During the interview, discuss how you ensure exceptional customer experiences and how you've driven customer engagement in previous roles. Share any initiatives you've implemented that improved customer satisfaction and loyalty.

✨Discuss Your Commercial Acumen

P&L ownership is a key responsibility for this role. Be ready to talk about your experience with financial performance, data-driven decision-making, and strategies you've used to optimize costs and increase revenue. Show how you can leverage data to drive business success.

✨Emphasize Operational Excellence

Operational consistency across multiple locations is vital. Prepare to discuss how you've maintained efficiency and compliance in previous roles. Share examples of processes you've refined to improve workflow and service speed, ensuring a seamless customer experience.

Multi-Site General Manager | Manchester
Blank Street
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  • Multi-Site General Manager | Manchester

    Manchester
    Full-Time
    43200 - 72000 ÂŁ / year (est.)

    Application deadline: 2027-04-21

  • B

    Blank Street

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