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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring every drink is crafted to perfection and creating memorable customer experiences.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days leave, and exclusive access to free classes and drinks.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing brand, shaping everyday moments into extraordinary experiences.
- Qualifications: 2+ years in hospitality management with a passion for coffee and team leadership.
The predicted salary is between 40000 - 50000 £ per year.
About Blank Street At Blank Street, we're building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen each and every day. Sound like you? Keep reading.
Who You Are We're looking for someone who is equal parts hospitality-first operator and entrepreneur. As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We're still building Blank Street as we go, and we look for people who are excited to build it with us.
What You'll Own
- Hospitality Leader Own every drink that leaves your store. Crafted to perfection, every time. Keep your store immaculate, front and back of house. Lead from the front and set the pace of every shift by jumping in where it matters most.
- People Leader Own recruitment and hire only the highest-potential talent. Train your team to become exceptional Blank Street baristas. Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in. Build a connected, engaged team through a welcoming environment and thoughtful team events.
- PnL Owner Design each shift by station with precision, balancing labour productivity with demand. Oversee inventory, ordering, and waste with discipline. Spot and execute tactical levers to drive store sales.
- Change Maker Lead rollout of new initiatives in your store(s). Land the 'why' and 'how' with your team, driving real adoption and enthusiasm. Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine.
Who are you
- 2+ years of experience leading operations in high-growth hospitality/consumer brands
- Experienced hospitality manager with a background in high-volume environments.
- Proven ability to build, train, and lead a team from the ground up.
- Strong P&L understanding, from labour planning to inventory management.
- Hands-on and highly action-oriented.
- Genuine passion for coffee, matcha, and delivering great customer experiences.
Benefits & Perks
- Private health and dental insurance
- 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' and pursue a passion
- A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
- Access to 1Rebel off-peak classes at the sites near our office, for free!
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
- Great culture with regular team events
Multi-Site General Manager | West London employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site General Manager | West London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to come across as confident and passionate about the role. Think about how your experience aligns with their needs, especially in hospitality and team leadership. We want to hear your story!
✨Tip Number 3
Be ready to showcase your hands-on approach. Bring examples of how you've led teams or improved operations in high-volume settings. We love seeing candidates who can demonstrate their impact in real-world scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Multi-Site General Manager | West London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for hospitality shine through! We want to see how you connect with our vision of turning everyday moments into something special. Share your experiences that highlight your passion for coffee, matcha, and creating memorable customer experiences.
Be Authentic: Don't be afraid to show your personality in your application. We’re looking for someone who is genuine and relatable. Use a friendly tone and share stories that reflect your journey in the hospitality industry. Remember, we want to get to know the real you!
Highlight Your Leadership Skills: As a Multi-Site General Manager, you'll be leading a team, so make sure to emphasise your leadership experience. Talk about how you've built and nurtured teams in the past, and how you plan to do the same with us. We love seeing examples of how you've inspired others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows us that you’re serious about joining our Blank Street family!
How to prepare for a job interview at Blank Street
✨Know Your Stuff
Before the interview, dive deep into Blank Street's mission and values. Understand their unique menu and what makes their hospitality experience stand out. This will not only show your genuine interest but also help you align your answers with their vision.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-volume environments. Highlight your experience in hiring, training, and nurturing talent. Be ready to discuss how you can build a connected team culture at Blank Street.
✨Demonstrate Your Passion
Express your love for coffee, matcha, and creating memorable customer experiences. Share personal stories that reflect your enthusiasm for the products and how you’ve gone above and beyond to deliver exceptional service.
✨Be Ready to Innovate
Think of new ideas or initiatives you could propose for Blank Street. During the interview, discuss how you would lead the rollout of these ideas and engage the team. Showing that you're proactive and willing to drive change will set you apart.