At a Glance
- Tasks: Lead a vibrant team to craft amazing coffee and deliver exceptional customer experiences.
- Company: Join Blank Street, the exciting food and beverage brand redefining café culture.
- Benefits: Competitive pay, flexible hours, and a chance to shape your local community.
- Other info: Exciting opportunity to set the tone in a new location and grow with us.
- Why this job: Be a key player in creating memorable moments for customers and building a loyal community.
- Qualifications: Experience in hospitality, strong people skills, and a passion for coffee culture.
The predicted salary is between 25000 - 30000 £ per year.
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who is able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision-making and multi-tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high-volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution-focused handling of any minor customer issue
- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- You must be authorised to work in the UK
Shift Lead | Liverpool employer: Blank Street
At Blank Street, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Delivery Project Manager, you will benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to work on exciting projects across the UK in the vibrant Retail & F&B sector. Join us to be part of a team that values innovation and collaboration, ensuring your contributions lead to meaningful outcomes in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead | Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Shift Lead, you'll need to shine in customer service. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Be ready to share your ideas during the interview. They want someone who can contribute to the team and help drive sales. Think of a few suggestions on how to improve customer experience or increase foot traffic, and be prepared to discuss them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really keen on joining the Blank Street family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Lead | Liverpool
Some tips for your application 🫡
Show Your Passion:Let your love for café culture and people shine through in your application. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples that highlight your enthusiasm!
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Shift Lead role. Highlight your customer service experience, decision-making skills, and any leadership roles you've had. We’re looking for someone who can really make a difference!
Be Authentic:When writing your cover letter, be yourself! We appreciate authenticity and want to know what makes you tick. Share why you want to join Blank Street and how you can contribute to our mission of creating extraordinary experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Blank Street
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will definitely impress them!
✨Showcase Your People Skills
Prepare examples of how you've successfully worked in a team or handled customer interactions. They’re looking for someone who can connect with both customers and colleagues, so highlight your friendly and approachable nature.
✨Demonstrate Your Decision-Making Ability
Think of scenarios where you had to make quick decisions in a fast-paced environment. Share these experiences during the interview to show that you can handle the pressure and keep things running smoothly.
✨Be Ready to Discuss Community Impact
Since they value local connections, come prepared with ideas on how you could engage with the neighbourhood. Whether it’s events or promotions, showing that you care about making a difference will set you apart.
