At a Glance
- Tasks: Lead and develop high-performing teams while driving customer engagement and brand loyalty.
- Company: Join Blank Street, a vibrant food and beverage brand on a mission to elevate experiences.
- Benefits: Enjoy private health insurance, 33 days leave, and exclusive perks like free coffee.
- Other info: Flexible schedule with opportunities for personal and professional growth.
- Why this job: Be part of something big and make a real impact in a growing company.
- Qualifications: Strong leadership skills and experience in managing teams and operations.
The predicted salary is between 40000 - 50000 £ per year.
About Us
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation.
From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.
It all starts with our people and their commitment to make magic happen each and every day.
Who You Are
You are both a coach and an operator.
You build and develop a high-performing team, drive strong commercial performance, and create a culture where your people thrive.
You bring clarity and energy to your team by turning strategy into consistent daily execution.
You do this through
- Running multiple stores, setting the standard for performance, engagement, and brand excellence.
- Coaching, mentoring, and developing teams, ensuring every store runs with energy and accountability.
- Driving customer engagement and brand loyalty, making Blank Street a go-to spot in every neighborhood.
- Owning P&L performance, using data to make strategic business decisions.
- What You’ll Own
- Build and Grow High-Performing Teams
- Hire, train, and develop top talent, creating clear career pathways.
- Foster a culture of ownership and accountability, ensuring consistency across stores.
- Empower teams with strong leadership, hands-on coaching, and structured development.
- Deliver a World-Class Customer Experience
- Set the bar for hospitality and service, ensuring every visit is exceptional.
- Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
- Ensure every store reflects the Blank Street brand, from service quality to store design.
- Drive Commercial and Financial Success
- Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
- Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
- Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.
- Ensure Operational Excellence and Compliance
- Execute consistently across stores, maintaining efficiency and structure.
- Build a strong compliance culture, ensuring all health, safety, and food standards are met.
- Refine processes to improve workflow, speed of service, and operational performance.
- Be Part of Something Big
- Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
- Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
- Set the pace, inspire teams, and create an environment where people and stores thrive.
This isn’t just a General Manager role, it’s an opportunity to lead, scale, and build something bigger.
Requirements
This full-time leadership role requires 40 hours per week across five days.
You’ll have the autonomy to manage your schedule while ensuring strong store performance.
Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.
Benefits & Perks
- Private health and dental insurance
- 33 days annual leave, along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
- A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
- Great culture with regular team events
General Manager | St Andrews employer: Blank Street
At Blank Street, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Delivery Project Manager, you will benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to work on exciting projects across the UK in the vibrant Retail & F&B sector. Join us to be part of a team that values innovation and collaboration, ensuring your contributions lead to meaningful outcomes in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager | St Andrews
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Blank Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Blank Street
Don't be shy about reaching out to Blank Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager | St Andrews
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Blank Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Blank Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
