General Manager | Cambridge

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About Blank Street: At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention‑to‑detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Responsibilities:

• Uphold and coach our standards every shift with every customer and barista.
• Lead from the front delivering elevated hospitality—spending time outside the bar to manage queues, recognize regulars, and role‑model to your team.
• Set the pace of the shift, jumping in when it’s most needed to support your team and maintain high energy in every shift.
• Own barista recruitment, selecting only the highest potential talent across our four Barista Hero pillars.
• Upskill your team through hands‑on coaching, field trainer collaboration, and specialized sessions, identifying future leaders with Operations Managers.
• Maintain standards through firm, fair, and regular feedback.
• Address underperformance promptly with clear coaching and consequences.
• Recognize wins and outsized performance through genuine moments of recognition that motivate your team.
• Develop a connected and engaged team—by building a fun and welcoming work environment and organizing thoughtful team events.
• Design each shift by station with precision, balancing labour productivity with store demand needs.
• Work with your OM to define area labour planning and hiring needs.
• Oversee inventory, ordering, and waste with precision—manage POs, counts, and stock to ensure product availability while reducing waste.
• Identify and execute tactical levers to drive store sales, e.g., opening a second POS, labour changes for peak weeks, optimizing workflow.
• Lead rollout of HQ initiatives (SOPs, seasonal launches, tools).
• Land effectively both the “why” and “how” with your team—driving successful adoption and team enthusiasm.
• Track KPIs very closely (Mystery Shopper, Audits, Reviews) and take action to drive change swiftly.
• Combine team feedback to surface opportunities and develop a clear quarterly plan to drive continuous improvement.
• Take initiative to propose and test new ideas that can have an impact—collaborate with your OM and HQ to pilot and refine solutions.

Qualifications:

• 1+ years of experience leading operations in high‑growth hospitality/consumer brands.
• Track record scaling and managing hospitality teams.
• Track record managing inventory and supply‑chain ordering.
• Highly effective interpersonal and communication skills.
• Hands‑on and highly action‑oriented.
• Excellent organisational skills and ability to perform under pressure and time constraints.
• Deep knowledge and interest in specialty coffee.

Benefits & Perks:

• Private health and dental insurance.
• 25 days of annual leave (on top of bank holidays), plus an additional paid day a year ‘to start something extraordinary’.
• Salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical.
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Great culture with regular team events.

Seniority level: Mid‑Senior level

Employment type: Temporary

Job function: Sales and Business Development

Industry: Food and Beverage Services

Location: Cambridge, England, United Kingdom