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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional coffee experiences and drive sales.
- Company: Join Blank Street, the next big name in food and beverage culture.
- Benefits: Competitive pay, flexible hours, and a chance to shape your local café.
- Why this job: Be a key player in creating memorable moments for customers every day.
- Qualifications: Experience in customer service and a passion for café culture.
- Other info: Exciting opportunity to set the tone in a brand-new location.
The predicted salary is between 24000 - 36000 £ per year.
About Blank Street
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Start Something Extraordinary… As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who is able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision-making and multi-tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high-volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution-focused handling of any minor customer issue
- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- You must be authorised to work in the UK
Shift Lead | Bristol (Hiring Immediately) employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead | Bristol (Hiring Immediately)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blank Street's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Shift Lead, you'll need to connect with both customers and your team. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Be ready to share your ideas! During the interview, think about how you can contribute to driving sales and creating a loyal customer base. Bring examples of past successes to the table to impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Blank Street family and ready to make an impact in the community.
We think you need these skills to ace Shift Lead | Bristol (Hiring Immediately)
Some tips for your application 🫡
Show Your Passion for Cafe Culture: When you're writing your application, let your love for cafe culture shine through! Share any experiences you've had in coffee shops or similar environments, and how they’ve shaped your desire to be part of our team at Blank Street.
Highlight Your People Skills: We’re all about amazing service experiences, so make sure to emphasise your interpersonal communication skills. Talk about times when you’ve gone above and beyond for customers or worked well with a team to create a positive atmosphere.
Be Specific About Your Experience: Don’t just say you have experience in customer service; give us the details! Mention specific roles, responsibilities, and achievements that relate to the Shift Lead position. This helps us see how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Blank Street
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will impress them and demonstrate that you’re a great fit for the role.
✨Showcase Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative experience into a positive one. This will highlight your ability to connect with customers and lead a team effectively.
✨Emphasise Teamwork
Since the role involves working closely with a team, be ready to talk about your experiences in collaborative environments. Share specific instances where you supported your colleagues or contributed to a team goal, showcasing your player-coach mentality.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle high-pressure situations. Prepare to discuss your decision-making process and how you prioritise tasks during busy periods. This will show that you can thrive in a fast-paced environment like Blank Street.