At a Glance
- Tasks: Lead a vibrant team to craft amazing coffee and deliver exceptional customer experiences.
- Company: Join Blank Street, the next big name in food and beverage culture.
- Benefits: Competitive pay, flexible hours, and a chance to shape your local community.
- Other info: Exciting opportunity to set the tone in a brand-new location.
- Why this job: Be a key player in creating memorable moments for customers every day.
- Qualifications: Experience in hospitality, strong people skills, and a passion for coffee.
The predicted salary is between 24000 - 36000 £ per year.
About Blank Street
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Start Something Extraordinary…
As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who is able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision-making and multi-tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high-volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution-focused handling of any minor customer issue
- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- You must be authorised to work in the UK
Shift Lead | Bristol employer: Blank Street
At Blank Street, we pride ourselves on being an exceptional employer that values our team members and their contributions. Our inclusive and collaborative work culture fosters personal growth and development, allowing you to thrive in a fast-paced environment while making a meaningful impact in the local community. With opportunities to shape the customer experience and be part of a pioneering team in Bristol, you'll find a rewarding career where your voice truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead | Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blank Street's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Shift Lead, you'll be interacting with customers and your team all day. Think of examples from your past experiences where you've delivered excellent service or resolved issues, and be ready to share them.
✨Tip Number 3
Show your passion for coffee and cafe culture! If you have any unique insights or experiences related to coffee, bring them up during your chat. It’ll demonstrate your enthusiasm and knowledge, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your commitment to joining the team.
We think you need these skills to ace Shift Lead | Bristol
Some tips for your application 🫡
Show Your Passion for Coffee Culture:When you're writing your application, let your love for cafe culture shine through! Share any experiences you have with coffee or customer service that highlight your enthusiasm and knowledge. We want to see how you can bring that spark to Blank Street!
Be Personable and Approachable:Remember, we’re looking for a friendly, open person who can connect with both customers and team members. Use a warm tone in your application and maybe include a fun anecdote about a time you made someone's day better. It’s all about those amazing service experiences!
Highlight Your Team Spirit:As a Shift Lead, teamwork is key! In your application, mention any past experiences where you’ve successfully worked alongside others to achieve a common goal. We love seeing how you can inspire and support your team to create that positive vibe at Blank Street.
Tailor Your Application to Us:Make sure to customise your application to reflect our mission and values. Show us how you can contribute to making every moment memorable for our customers. And don’t forget, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Blank Street
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will impress them and demonstrate that you’re a great fit for the role.
✨Showcase Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative experience into a positive one. This will highlight your interpersonal skills and your ability to connect with customers, which is crucial for this position.
✨Emphasise Teamwork
As a Shift Lead, you'll be working closely with your team. Share experiences where you’ve successfully collaborated with others or led a team to achieve a goal. This will show that you can thrive in a fast-paced environment and are ready to support your colleagues.
✨Be Ready to Discuss Local Impact
Since this role involves making a big local impact, think about how you can contribute to the community. Prepare ideas on how to engage with local customers and create lasting connections. This will demonstrate your commitment to the brand and its mission.
