At a Glance
- Tasks: Lead a dynamic team to deliver exceptional coffee experiences and boost sales.
- Company: Join Blank Street, the next big name in food and beverage culture.
- Benefits: Flexible hours, vibrant work environment, and opportunities for growth.
- Other info: Exciting chance to make a real impact in a fast-paced setting.
- Why this job: Be a key player in shaping a new café and connecting with your community.
- Qualifications: Experience in customer service and a passion for coffee culture.
The predicted salary is between 25000 - 30000 £ per year.
About Blank Street
At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention‑to‑detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Shift Leader Responsibilities
As a Shift Leader, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You will spearhead individual, team and location initiatives to drive sales and business performance, support the General Manager, and regularly meet with the Senior Leadership team to voice feedback and improvements. You will be one of the first staff members at a new location, giving you the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable, able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision‑making and multi‑tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high‑volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees, ensuring they follow recipes and processes, wear proper uniform, and maintain upbeat vibes
- Open and close the location safely and responsibly (Key holder) and oversee cleaning duties at the beginning, during and end of the shift
- Handle any minor customer issues in a positive and solution‑focused manner
- Lead all initiatives with the operations and marketing teams to increase foot traffic, attract new customers, boost daily sales, and improve operational profitability, while developing a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafés – 35 hours per week, 5 days of availability required, including 2 peak days (Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- Must be authorised to work in the UK
Shift Lead | Brighton employer: Blank Street
At Blank Street, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Delivery Project Manager, you will benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to work on exciting projects across the UK in the vibrant Retail & F&B sector. Join us to be part of a team that values innovation and collaboration, ensuring your contributions lead to meaningful outcomes in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead | Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blank Street's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Shift Lead, you'll be interacting with customers and your team all day. Role-play common scenarios with a friend to boost your confidence and showcase your friendly, approachable nature during the interview.
✨Tip Number 3
Be ready to share your coffee knowledge! Brush up on your understanding of coffee and equipment. Being able to discuss your passion for café culture will definitely impress the hiring team at Blank Street.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Blank Street family right from the start.
We think you need these skills to ace Shift Lead | Brighton
Some tips for your application 🫡
Show Your Passion:Let us see your love for café culture and people shine through in your application. Share experiences that highlight your enthusiasm for delivering excellent customer connections and how you create memorable moments.
Be Specific About Your Skills:When detailing your experience, focus on your strong knowledge of coffee and equipment. We want to know how you've used these skills in past roles to enhance customer experiences and drive sales.
Highlight Teamwork:As a Shift Leader, you'll be working closely with a team. Make sure to mention any previous experiences where you’ve successfully collaborated with others to achieve common goals or improve operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Blank Street
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will resonate well with the team at Blank Street.
✨Showcase Your People Skills
As a Shift Leader, you'll be working closely with a team and customers. Prepare examples of how you've successfully worked in a team or resolved customer issues in the past. Highlighting your interpersonal communication skills will set you apart.
✨Demonstrate Decision-Making Abilities
Think of scenarios where you had to make quick decisions in a fast-paced environment. Be ready to share these experiences during the interview, as strong decision-making is crucial for this role.
✨Emphasise Your Leadership Qualities
Since you'll be supporting the General Manager and training new employees, come prepared with examples of your leadership experience. Discuss how you can inspire and motivate a team to create a positive atmosphere and drive sales.
