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- Tasks: Lead a team to deliver amazing service and quality coffee products.
- Company: Join Blank Street, the next big food and beverage brand.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Why this job: Make a local impact while working in a vibrant, inclusive team.
- Qualifications: Experience in customer service and a passion for coffee.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
About Blank Street
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests.
- Strong knowledge of coffee and equipment is a must.
- Be an exemplary ambassador of our brand to new neighbourhoods.
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive.
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift.
- Experience in the customer service or hospitality industry.
Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday). Weekend and holiday availability preferred.
Shift Leader | Birmingham (Hiring Immediately) employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader | Birmingham (Hiring Immediately)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blank Street's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll need to connect with both customers and your team. Role-play common scenarios with friends or family to boost your confidence and showcase your customer-centric attitude.
✨Tip Number 3
Be ready to share your ideas! During the interview, don’t hesitate to suggest ways you could improve service or team dynamics. This shows you're proactive and ready to make a difference right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Blank Street family and ready to dive into the fast-paced environment.
We think you need these skills to ace Shift Leader | Birmingham (Hiring Immediately)
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create amazing experiences for customers. We want to see that you truly care about making a difference in your community.
Highlight Teamwork Skills: As a Shift Leader, you'll be working closely with your team, so make sure to emphasise your teamwork skills in your application. Talk about times when you've successfully collaborated with others to achieve a common goal. We value inclusivity and collaboration, so show us how you fit into that!
Be Authentic and Personable: We’re looking for genuine people who can connect with our customers and team members. In your written application, let your personality shine! Use a friendly tone and don’t be afraid to share a bit about yourself. We want to know the real you!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Blank Street
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Being able to discuss different types of coffee, brewing methods, and equipment will show that you're passionate about the product and ready to lead your team in delivering quality.
✨Showcase Your People Skills
As a Shift Leader, you'll be working closely with your team and customers. Prepare examples of how you've successfully managed teams or provided excellent customer service in the past. This will demonstrate your ability to influence and inspire others.
✨Emphasise Team Collaboration
Blank Street values an inclusive and collaborative workplace. Be ready to talk about times when you've worked as part of a team to achieve a goal. Highlight your role in fostering a positive environment and how you can contribute to the team's success.
✨Be Ready for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, think of examples where you've thrived under pressure. Discuss how you prioritise tasks and maintain quality service during busy periods, showing that you can handle the demands of the job.