At a Glance
- Tasks: Support daily operations and lead a high-performing team in a vibrant café environment.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days leave, and exclusive perks like free drinks.
- Other info: Be part of a positive culture with regular team events and growth opportunities.
- Why this job: Develop your leadership skills and pave your way to becoming a General Manager.
- Qualifications: Experience in high-volume stores and a passion for hospitality.
The predicted salary is between 22950 - 28050 £ per year.
About Blank Street
At Blank Street, we're building the defining food and beverage brand of our generation.
We believe the little moments that shape your day are often the most important ones, and they deserve to be special.
Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury.
It all starts with our people and their commitment to make magic happen each and every day.
Sound like you? Keep reading.
The Role
This role is the pathway to become a General Manager at Blank Street.
You will support the Operations Manager/General Manager in running a high-performing Blank Street store day to day — and to build the skills, judgement, and leadership required to become a future General Manager . As an AGM, you are the right hand to your OM/GM.
You own the floor, are passionate about hospitality and uphold the highest standards.
You lead from the front on shift, coach the team in real time, and help turn your store into a benchmark of retail excellence — while learning how to run the full store through hands-on exposure to people leadership, operational rhythm, and commercial decision-making.
Who You Are
You are a hospitality-first operator who holds a high bar for standards and brings positive energy to every shift.
You’re confident leading the floor in high-volume moments, and you’re excited to develop into a General Manager, growing your leadership and operational capability through learning by doing, with support and coaching from your OM/GM.
- What You’ll Own
- Hospitality Standards
- Own every drink that leaves your store. Crafted to perfection, every time.
- Keep your store immaculate, front and back of house.
- Lead from the front and set the pace of every shift by jumping in where it matters most
- People Leader
- Coach Baristas and Shift Leads through hands-on, real-time feedback
- Support training; partner with Field Trainers/your OM/GM to land skill-building.
- Contribute to hiring by identifying talent, supporting recruitment activities
- Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
- Help build a positive, engaged team culture through recognition, consistency, and strong communication.
- Pn L Owner
- Design each shift by station with precision, balancing labour productivity with demand.
- Support labour productivity through strong deployment and rhythm.
- Build commercial awareness: understand key drivers (labour, waste, sales) and how shift execution impacts results.
- Support inventory discipline and waste reduction through great daily habits (rotation, standards, counts) under GM/OM guidance.
- Change Maker
- Spot inefficiencies and propose practical fixes; help implement improvements that stick.
- Land initiatives well on shift: explain the “why”, coach the “how”, and reinforce until it becomes habit.
- Bring solutions: surface issues, propose small improvements, and help test/roll out changes with GM/OM alignment.
Experience & Requirements
- Experience leading shifts in a high-volume stores
- At least 6 months tenure at Blank Street, 3 months as a Shift Leader
- Strong standards mindset with comfort giving clear, kind feedback.
- Ability to stay calm and organised under pressure, and to bring others into “flow state”.
Benefits & Perks
- Private health and dental insurance
- 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion
- A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
- Great culture with regular team events
Assistant General Manager | Birmingham employer: Blank Street
At Blank Street, we pride ourselves on being an exceptional employer in the heart of London, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement, ensuring that our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions directly impact our success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager | Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Blank Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Blank Street
Don't be shy about reaching out to Blank Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager | Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Blank Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Blank Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
