At a Glance
- Tasks: Serve amazing coffee and create memorable customer experiences in a vibrant café environment.
- Company: Join Blank Street, a pioneering coffee brand focused on quality and community.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a fun team.
- Other info: Dynamic work atmosphere with a focus on teamwork and personal development.
- Why this job: Be part of a passionate team that values great service and delicious coffee.
- Qualifications: Customer service skills and a love for coffee are essential.
The predicted salary is between 24000 - 30000 £ per year.
About Blank Street At Blank Street, we believe great coffee should be an everyday ritual. With shops across London, Brooklyn, Manhattan, Boston and DC, we’re the first-ever brand to offer affordable high-quality coffee. Blank Street originated in an effort to change the specialty coffee status quo. Starting with small‑format shops and continuing with a limited menu and top‑of‑the‑line tech, we’ve always been focused on simplifying the coffee experience. We partner with amazing local vendors and brands, and have some of the best baristas out there on our team. Love coffee and customer service? Keep reading.
What's Brewing... Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people‑person, taking pride in giving amazing service experiences. You are customer‑centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.
Our Values:
- Magic is in the Details: in everything we do we value attention to detail, going the extra mile and thinking about everything that makes a moment meaningful.
- Move as One: We look for inclusive and respectful team members who strive to be the best team player and who over‑communicate to ensure understanding.
- My House is your House Hospitality: We look for individuals who welcome guests into the cafe the same way they would invite in a friend, who are obsessed with presentation, making sure our cafes are always clean and welcoming and who provide stellar service, even when things are busy or stressful.
Who you are:
- A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day.
- A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary.
- Passionate about creating delicious coffee and other cafe beverages.
- A strong independent problem solver with proven multi-tasking and communication skills.
- Someone who is curious, adaptable and always willing to learn.
- Comfortable working in a team or independently.
- Comfortable maintaining store safety.
What you'll own:
- Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular.
- Work within a world‑class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks.
- Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality.
- Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows.
- Adhere to Health and Safety Regulations and Food Safety Standards at all times.
- Full and complete knowledge and adherence to all product, service and brand training playbooks.
- Participate in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base.
Barista & Shift Lead for Richmond and Putney | Internal Recruitment employer: Blank Street
At Blank Street, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork, attention to detail, and a passion for coffee. Our Barista & Shift Lead roles in Richmond and Putney provide opportunities for personal growth and development within a supportive environment, where every team member is encouraged to contribute to our mission of delivering high-quality coffee experiences. With a focus on inclusivity and hospitality, we ensure that our employees feel valued and empowered, making Blank Street a rewarding place to build a career in the coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Barista & Shift Lead for Richmond and Putney | Internal Recruitment
✨Tip Number 1
Get to know the café culture! Spend some time in Blank Street locations, chat with the baristas, and soak up the vibe. This will not only help you understand what they value but also give you a chance to show your passion for coffee and customer service.
✨Tip Number 2
When you apply, make sure to highlight your people skills! Share specific examples of how you've delighted customers in the past. We love seeing that you can turn a regular into a loyal fan with your amazing service.
✨Tip Number 3
Be ready to showcase your adaptability during the interview. Talk about times when you’ve thrived under pressure or solved problems on the fly. We want to see that you can keep your cool and maintain stellar service, even when things get busy!
✨Tip Number 4
Finally, don’t forget to check out our website for any additional resources or tips on the application process. We’re here to help you land that barista role, so take advantage of everything we offer to make your application stand out!
We think you need these skills to ace Barista & Shift Lead for Richmond and Putney | Internal Recruitment
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences you've had with coffee or customer service that highlight your enthusiasm. We want to see how you connect with our mission of making great coffee an everyday ritual.
Be Personable and Friendly:Remember, we’re looking for team players who can create a welcoming atmosphere. Use a friendly tone in your application and don’t hesitate to share anecdotes that showcase your people skills. Show us how you can turn a casual customer into a regular!
Highlight Your Team Spirit:We value collaboration, so make sure to mention any experiences where you’ve worked well in a team. Talk about how you communicate and support your colleagues, especially during busy times. We want to know how you embody our value of 'Move as One'.
Keep It Neat and Professional:Just like we keep our cafes clean and inviting, your application should be tidy and well-organised. Proofread for any typos or errors, and ensure it reflects the attention to detail we value at Blank Street. Apply through our website to make it official!
How to prepare for a job interview at Blank Street
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Understand the different types of coffee beans, brewing methods, and what makes a great cup of coffee. This will show your passion for the product and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make a customer's day. This aligns perfectly with Blank Street's focus on creating memorable experiences.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team. Share stories that highlight your ability to communicate effectively and support your colleagues, especially during busy periods. This will resonate with their value of 'Move as One'.
✨Emphasise Attention to Detail
Since Blank Street values 'Magic is in the Details', think of instances where your attention to detail made a difference. Whether it’s in presentation or service, showing that you care about the little things can set you apart from other candidates.
