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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional coffee experiences and create lasting community connections.
- Company: Join Blank Street, the exciting food and beverage brand redefining café culture.
- Benefits: Competitive pay, flexible hours, and a chance to shape your local café scene.
- Why this job: Be a key player in a fast-paced environment where your voice matters and impact is real.
- Qualifications: Experience in customer service, a passion for coffee, and strong teamwork skills.
- Other info: Exciting opportunity to set the tone in a new location and grow with us.
The predicted salary is between 24000 - 36000 £ per year.
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who is able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision‑making and multi‑tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high‑volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution‑focused handling of any minor customer issue
- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- You must be authorised to work in the UK
Shift Leader | Notting Hill Gate New London, UK employer: Blank Street, Inc.
Contact Detail:
Blank Street, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader | Notting Hill Gate New London, UK
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blank Street's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll need to connect with customers and your team. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your passion for coffee! If you have experience or knowledge about coffee and equipment, make sure to highlight it during your chat. Share your favourite coffee moments or what makes a great cup for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Blank Street family right from the start!
We think you need these skills to ace Shift Leader | Notting Hill Gate New London, UK
Some tips for your application 🫡
Show Your Passion: Let your love for café culture and people shine through in your application. Share experiences that highlight your customer service skills and how you connect with others, as this is what we value at Blank Street.
Be Specific About Your Skills: When detailing your experience, be sure to mention your knowledge of coffee and equipment. We want to see how your strong decision-making and multi-tasking skills can contribute to our fast-paced environment.
Tailor Your Application: Make sure to customise your application to reflect the qualities we’re looking for. Use language from the job description to show us you understand what it means to be a Shift Leader and how you can make a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Blank Street, Inc.
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will definitely impress them!
✨Showcase Your People Skills
Prepare examples of how you've successfully worked in a team or provided excellent customer service in the past. They’re looking for someone who can connect with customers and lead a team, so highlight your interpersonal skills.
✨Demonstrate Your Decision-Making Ability
Think of scenarios where you had to make quick decisions in a fast-paced environment. Share these experiences during the interview to show that you can handle the pressure and keep things running smoothly.
✨Be Ready to Discuss Community Impact
Since they value local connections, come prepared with ideas on how you could engage with the community. Whether it’s events or partnerships, showing that you care about making a local impact will set you apart.
