At a Glance
- Tasks: Lead a vibrant team to craft amazing coffee and deliver exceptional customer experiences.
- Company: Join Blank Street, the exciting food and beverage brand redefining café culture.
- Benefits: Competitive pay, flexible hours, and a chance to shape your local community.
- Other info: Exciting opportunity to set the tone in a new location and grow with us.
- Why this job: Be a key player in creating memorable moments for customers and building a loyal community.
- Qualifications: Experience in hospitality, strong people skills, and a passion for coffee culture.
The predicted salary is between 25000 - 30000 £ per year.
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who is able to work well with others
- Strong knowledge of coffee and equipment is a must
- Strong decision-making and multi-tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high-volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
- Positive and solution-focused handling of any minor customer issue
- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- You must be authorised to work in the UK
Shift Lead | Elephant and Castle New London, England, United Kingdom employer: Blank Street, Inc.
At Blank Street, we pride ourselves on being an exceptional employer that values our team members as the heart of our mission to redefine the food and beverage experience. Located in the vibrant Elephant and Castle area, we foster a collaborative and inclusive work culture where your voice matters, and you have the opportunity to make a significant impact in the community. With a strong focus on employee growth, we offer training and development opportunities, ensuring that every team member can thrive and contribute to our exciting journey.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead | Elephant and Castle New London, England, United Kingdom
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Blank Street, Inc.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Blank Street, Inc.
Don't be shy about reaching out to Blank Street, Inc. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Lead | Elephant and Castle New London, England, United Kingdom
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Blank Street, Inc. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Blank Street, Inc.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
