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- Tasks: Lead a team of General Managers and oversee regional performance.
- Company: Join Blank Street, a vibrant food and beverage brand on a mission to elevate everyday experiences.
- Benefits: Enjoy 25 days paid leave, private health insurance, and free access to fitness classes.
- Why this job: Be part of a dynamic culture that values teamwork, creativity, and making memorable moments.
- Qualifications: 5+ years in operations leadership within hospitality or retail; strong communication skills required.
- Other info: Opportunity to develop future leaders and shape a standout team culture.
The predicted salary is between 43200 - 72000 ÂŁ per year.
At Blank Street, we\’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we\’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We\’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Like the sound of this? Keep reading.
Start Something Extraordinary…
As an Operations Manager , you’ll be directly responsible for a specific region – with a team of General Managers reporting into you. You are the main ambassador for your area in the office, and you’ll be accountable for its overall performance, from sales to team culture. You’ll be the connective tissue between stores and HQ, ensuring your region runs smoothly, hits its targets, and feels distinctly Blank Street.
You’ll wear two equally important hats: Strategic Operator and People & Hospitality Leader .
As a Strategic Operator , you’ll own the full P&L for your region – spotting opportunities to improve customer experience and operational performance. You’ll use data to guide decisions, bring sharp commercial instincts, and drive scalable change. Whether it’s rolling out new systems, refining SOPs, or setting a strong weekly rhythm, you’ll translate vision into action and keep everything running smoothly.
As a People & Hospitality Leader , you’ll shape team culture, grow talent, and uphold the highest standards across every store. This is a front-line leadership role – visible, hands-on, and people-first. You’ll lead by example, energize your teams, and help every barista deliver the kind of magic that makes Blank Street special.This is your chance to lead from the front – and start something extraordinary.
Our Values
- DREAM BIG: We embrace new possibilities and perspectives that go beyond the expected.
- START SMALL: We don\’t wait for great things to happen – we take small steps that move us forward every day.
- MAKE SOMEONE\’S DAY: We live to create moments of joy.
- MOVE AS ONE: We build better when we build together because the best customer experiences takes a team.
What You’ll Own
Build and Develop an A* Team
- Develop future leaders : Spot high-potential talent early and support their growth through our field management pathway.
- Hire exceptionally : Bring in baristas and managers who raise the bar – people who are hungry, full of energy and ready to hustle.
- Shape a standout culture : Build a team culture that’s distinctly Blank Street: fast-moving, high-energy, deeply collaborative, creative and genuinely fun. We want ambitious people who love working in a team and bring their full selves to the job.
Be Our Ultimate Hospitality Leader
- Set the standards : Embed and protect the highest hospitality standards in the company – from service rituals to store presentation.
- Champion the experience : Bring our hospitality ethos to life across every store, ensuring every team member knows what “great” looks and feels like.
- Lead from the floor : Be visible in stores – coaching, modeling, and holding the bar across every touchpoint.
Operate Strategically
- Surface the truth : Gather field insights and turn them into sharp, prioritized asks for HQ.
- Know the numbers : Understand your Regional P&L and store-level KPIs inside out – spotting opportunities and acting on them fast.
- Drive team focus : Champion the company wide goals, help your teams translate them into store-level action plans, and hold everyone accountable to results.
- Own performance : Lead operational execution across sales, labor, quality, and guest experience – and hold the line on excellence.
- Set the rhythm : Clearly communicate weekly and monthly priorities across your region, and ensure all your store teams are focused and aligned.
- Keep it clean: Ensure every store runs with precision – clean, stocked, compliant, and fully on-brand.
Manage Change
- Land the change : Support and rollout anything that impacts the field – from new menu items to tech tools – ensuring clear comms, hands-on training, and strong follow-up.
- Partner to deliver : Work closely with HQ teams across Product, Marketing, Tech, and Strategy to make sure initiatives are executable and store-ready.
Who We’re Looking For
- 5+ years in an operations leadership role within hospitality, retail, F&B, or consumer
- Proven experience building high-performing teams
- Strong communicator and storyteller
- Highly organized, systems-oriented, and able to bring structure to a fast-paced environment
- Deeply passionate about hospitality, food, and beverage
- Equity package
- Private health and dental insurance
- 25 days of paid annual leave (on top of bank holidays), along with an additional pay day a year \’to start something extraordinary\’ and pursue a passion
- A salary sacrifice scheme to spend to cycle to work, bike subscriptions, and pension
- Access to 1Rebel off peak classes at the sites near our office, for free!
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ️
- Great culture with regular team events
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Operations Manager | London New London employer: Blank Street, Inc.
Contact Detail:
Blank Street, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager | London New London
✨Tip Number 1
Familiarise yourself with Blank Street's values and mission. When you understand their commitment to creating memorable experiences, you can tailor your conversations during interviews to reflect how your own values align with theirs.
✨Tip Number 2
Prepare specific examples of how you've successfully built and led high-performing teams in the past. Highlight your experience in hospitality or F&B, as this will resonate well with the hiring managers looking for someone who can lead from the front.
✨Tip Number 3
Showcase your strategic thinking by discussing how you've used data to drive operational improvements. Be ready to share insights on how you’ve managed P&L and KPIs in previous roles, as this is crucial for the Operations Manager position.
✨Tip Number 4
Demonstrate your passion for hospitality by sharing personal stories or experiences that highlight your commitment to exceptional service. This will help you connect with the team and show that you embody the spirit of Blank Street.
We think you need these skills to ace Operations Manager | London New London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations leadership, particularly within hospitality or food and beverage. Use specific examples that demonstrate your ability to build high-performing teams and drive operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how it aligns with Blank Street's values. Share specific instances where you've made a positive impact in previous roles, focusing on team culture and customer experience.
Showcase Your Leadership Style: During the application process, emphasise your leadership style and how you energise teams. Provide examples of how you've developed talent and shaped a standout culture in past positions.
Demonstrate Strategic Thinking: Highlight your ability to analyse data and make strategic decisions. Discuss how you've used insights to improve performance and drive change in previous roles, ensuring to relate this back to the responsibilities outlined in the job description.
How to prepare for a job interview at Blank Street, Inc.
✨Understand the Company Culture
Before your interview, take some time to research Blank Street's values and culture. They emphasise teamwork, hospitality, and creating memorable experiences. Be prepared to discuss how your personal values align with theirs and provide examples of how you've embodied similar principles in your previous roles.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Highlight your experience in building high-performing teams and developing future leaders. Share specific examples of how you've motivated and energised your teams in past roles, and be ready to discuss your approach to fostering a positive team culture.
✨Demonstrate Strategic Thinking
The role requires a strong focus on operational performance and strategic decision-making. Prepare to discuss how you've used data to drive improvements in customer experience and operational efficiency. Bring examples of how you've identified opportunities for growth and implemented changes successfully.
✨Be Ready to Discuss Hospitality Standards
Since this position is heavily focused on hospitality, be prepared to talk about what 'great' service looks like to you. Share your thoughts on how to maintain high standards across multiple locations and how you would lead by example in ensuring that every team member understands and delivers exceptional service.
