- As an Operations Manager at Blank Street, you are the ultimate leader of an entire area of 5+ stores and the General Managers who lead them
- That means your greatest responsibility is growing people
- You will hire, coach and develop an A* team of GMs, helping them become confident leaders who build engaged, high-performing teams across our stores
- You are also the strategic mind behind your stores: you will own your area’s PnL and decide how to plan, prioritize and follow through, so your stores get better day by day
- In a fast-moving and constantly evolving business, you will create clarity, build capability, and foster a culture of accountability, hospitality and continuous improvement
- You’ll report to the Director of Operations and work closely with the rest of our Field Leadership team
- Together, you’ll help scale the next generation of leaders while driving an exceptional experience for both our teams and our customers
- Be Our Ultimate Hospitality Leader
- Make the standards stick: Coach your GMs to build the systems, behaviors and processes that keep our hospitality standards high every shift, whether you’re in the store or not
- Hold the bar: Check standards across your area through regular store visits and data, and hold GMs accountable for closing gaps fast
- Jump in where it counts: Take an active role in turning around struggling stores and launching new stores in your area
- Run a Tight PnL
- Plan for demand: Take quarterly sales forecasts from HQ, translate them store by store and make sure every GM knows what’s coming (growth, slowdowns, seasonality, new openings nearby)
- Build the labor plan: Set labor targets a quarter out, including headcount and transfers between stores, and coach GMs to build rotas against them
- Calibrate inventory: Help GMs calibrate inventory to forecast demand, and set clear guardrails so no store is badly overstocked or running short
- Build and Develop an A Team*
- Develop your GMs: Grow GMs into future leaders through our training pathways, regular 1:1s and direct feedback
- Own the talent pipeline: Calibrate hiring and promotion decisions across your area and set quarterly succession targets from barista to GM, so every store has its next leader ready
- Build an area-wide culture: Turn your stores into one team that shares what works and backs each other, with a culture that’s distinctly Blank Street: fast-moving, high-energy, collaborative and fun
- Operate Strategically
- Know your numbers inside out: Master your stores’ KPIs and PnL, and set clear priorities for your area every week and every quarter
- Make sure every store has a plan: Work with each GM to build a plan for their store, then stay close as they carry it out and push the numbers in the right direction
- Land change and innovation: Roll out new initiatives across your area, from menu launches to tech tools. That means clear comms, hands-on training and real buy-in from your teams, then tracking adoption until it sticks
- Full Time: 50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Experience leading multiple locations (3-10) and developing the managers who run themExcellent communicator: you know how to cut through the noise and are sharp in writing (Slack, Notion, email) and confident in speech (area meetings, workshops)5+ years of leadership experience in hospitality, retail, or another fast-growing consumer businessPeople leader: you have developed managers in the past and is able to hire an A* team, coach, make decisions and lead through changeStrategic planner: you know how to plan a quarter ahead and how to turn priorities into plans your GMs can act onYour Skills:Passionate about hospitality: you love creating exceptional customer and employee experiences, and care about setting the bar high in every store you’ve managedCommercial thinker: you have strong operational and financial judgment. You read the data (P&L, KPI dashboards) and know what to do next
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Operations Manager employer: Blank Street, Inc.
At Blank Street, Inc., we pride ourselves on being an exceptional employer that values the growth and well-being of our employees. Based in the vibrant city of London, we offer a dynamic work culture that fosters collaboration and innovation, alongside opportunities for professional development and career advancement. Our commitment to enhancing the employee experience ensures that you will be part of a supportive team dedicated to making a meaningful impact in our UK stores.
