At a Glance
- Tasks: Lead a dynamic team in delivering exceptional food and beverage experiences.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days leave, and access to fitness classes.
- Other info: Great culture with regular team events and opportunities for personal growth.
- Why this job: Be part of a growing brand and make everyday moments special for customers.
- Qualifications: 2+ years in hospitality management with a passion for coffee and customer service.
The predicted salary is between 40000 - 50000 £ per year.
At Blank Street, we’re building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we’ve been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen each and every day.
Who You Are
We’re looking for someone who is equal parts hospitality-first operator and entrepreneur. As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We’re still building Blank Street as we go, and we look for people who are excited to build it with us.
What You’ll Own
- Hospitality Leader
- Own every drink that leaves your store. Crafted to perfection, every time.
- Keep your store immaculate, front and back of house.
- Lead from the front and set the pace of every shift by jumping in where it matters most.
- Own recruitment and hire only the highest-potential talent.
- Train your team to become exceptional Blank Street baristas.
- Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
- Build a connected, engaged team through a welcoming environment and thoughtful team events.
- PnL Owner
- Design each shift by station with precision, balancing labour productivity with demand.
- Oversee inventory, ordering, and waste with discipline.
- Spot and execute tactical levers to drive store sales.
- Change Maker
- Lead rollout of new initiatives in your store(s). Land the “why” and “how” with your team, driving real adoption and enthusiasm.
- Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine.
Who are you
- 2+ years of experience leading operations in high-growth hospitality/consumer brands.
- Experienced hospitality manager with a background in high-volume environments.
- Proven ability to build, train, and lead a team from the ground up.
- Strong P&L understanding, from labour planning to inventory management.
- Hands-on and highly action-oriented.
- Genuine passion for coffee, matcha, and delivering great customer experiences.
Private health and dental insurance, 25 days of annual leave (on top of bank holidays), a salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, access to 1Rebel off-peak classes at the sites near our office, for free! Great culture with regular team events.
Multi-Site General Manager | West London London, England, United Kingdom employer: Blank Street, Inc.
At Blank Street, we pride ourselves on being a leading food and beverage brand that values the little moments in life. Our vibrant work culture fosters creativity and collaboration, offering employees exceptional growth opportunities through hands-on training and leadership development. With competitive benefits like private health insurance, generous annual leave, and access to fitness classes, we ensure our team feels valued and engaged while crafting memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site General Manager | West London London, England, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local coffee shops to chat with managers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for hospitality shine through. Share your experiences and how you’ve made magic happen in previous roles – it’s all about making that genuine connection.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Blank Street, and express your interest. A well-timed email can make all the difference and show you’re keen to be part of their journey.
✨Tip Number 4
Keep learning and adapting! Stay updated on the latest trends in the food and beverage scene. Whether it’s new brewing techniques or customer service strategies, showing that you’re committed to growth will set you apart from the competition.
We think you need these skills to ace Multi-Site General Manager | West London London, England, United Kingdom
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! We want to see how you connect with our vision of turning everyday moments into something special. Share your experiences that highlight your passion for creating genuine connections.
Be Specific About Your Experience:We’re looking for someone with a solid background in high-volume environments. So, don’t just say you’ve managed teams; tell us about the specific challenges you faced and how you overcame them. The more details, the better!
Tailor Your Application:Make sure your application speaks directly to the role of Multi-Site General Manager. Highlight your experience in leading operations and building teams, and show us how you can bring that entrepreneurial spirit to Blank Street. Personalise it to stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Blank Street!
How to prepare for a job interview at Blank Street, Inc.
✨Know Your Stuff
Before the interview, dive deep into Blank Street's mission and values. Familiarise yourself with their menu and any recent initiatives they've launched. This shows genuine interest and helps you connect your experience to their vision.
✨Showcase Your Leadership Style
Prepare examples of how you've built and led teams in high-volume environments. Highlight your hands-on approach and how you’ve nurtured talent. Be ready to discuss specific strategies you used to create a positive team culture.
✨Demonstrate Your Passion
Express your love for coffee and matcha! Share personal anecdotes about your experiences in hospitality that reflect your enthusiasm. This will resonate well with their focus on delivering genuine moments of connection.
✨Be Ready to Innovate
Think of a few ideas or initiatives you could propose for Blank Street. Whether it’s a new training method or a way to enhance customer experience, showing that you’re proactive and innovative will set you apart as a candidate who can help drive change.
