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- Tasks: Lead multiple coffee shops, ensuring high performance and exceptional customer experiences.
- Company: Join Blank Street, a growing coffee shop chain transforming grab-and-go coffee into joyful experiences.
- Benefits: Enjoy private health insurance, 33 days annual leave, and exclusive perks like free matcha.
- Why this job: Be part of a vibrant culture that values teamwork, hospitality, and personal growth.
- Qualifications: Strong leadership skills and experience in managing multi-site operations are essential.
- Other info: This role offers autonomy and the chance to shape the future of our brand.
The predicted salary is between 43200 - 72000 ÂŁ per year.
About Blank Street
At Blank Street, we believe that rituals matter, and that great rituals make your life better. With 80+ coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
Our Values
- Magic is in the Details: We value attention to detail in everything we do. We’re always thinking about the small things that make a moment meaningful.
- Move as One: We value people who strive to be the best team player, not individual stars.
- “My Home is your Home”: We look for individuals who treat others the same way they’d treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
Who You Are
You’re a leader first, operator second. You build, develop, and inspire high-performing teams, creating a culture where people feel engaged, empowered, and set up to succeed. You’re customer-obsessed, ensuring every store delivers warm hospitality, seamless service, and a consistently high standard. You understand that a great customer journey isn’t just about coffee it’s about energy, engagement, and a well-trained team. You have a sharp commercial mindset and treat P&L ownership as a tool for growth. You make smart, data-driven decisions to increase revenue, optimise costs, and scale operations efficiently. You thrive in a multi-site environment, leading across multiple locations while ensuring consistency in operations, team development, and customer experience. Whether you’ve led multi-site teams before or have the leadership skills to scale, you know how to empower teams, build strong store cultures, and drive results. Above all, you take full ownership of your stores, your people, and your results. You don’t just manage; you build.
What You’ll Own
- Lead First, Operate Second: Run multiple stores, setting the standard for performance, engagement, and brand excellence. Coach, mentor, and develop teams, ensuring every store runs with energy and accountability. Drive customer engagement and brand loyalty, making Blank Street a go-to spot in every neighbourhood. Own P&L performance, using data to make strategic business decisions.
- Build and Grow High-Performing Teams: Hire, train, and develop top talent, creating clear career pathways. Foster a culture of ownership and accountability, ensuring consistency across stores. Empower teams with strong leadership, hands-on coaching, and structured development.
- Deliver a World-Class Customer Experience: Set the bar for hospitality and service, ensuring every visit is exceptional. Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction. Ensure every store reflects the Blank Street brand, from service quality to store design.
- Drive Commercial and Financial Success: Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets. Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste. Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.
- Ensure Operational Excellence and Compliance: Execute consistently across stores, maintaining efficiency and structure. Build a strong compliance culture, ensuring all health, safety, and food standards are met. Refine processes to improve workflow, speed of service, and operational performance.
- Be Part of Something Big: Lead Blank Street’s expansion, overseeing new store openings and scaling operations. Work cross-functionally with operations, finance, and people teams to drive innovation and growth. Set the pace, inspire teams, and create an environment where people and stores thrive.
This isn’t just a store manager role; it’s an opportunity to lead, scale, and build something bigger.
Availability Requirements
This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.
Benefits
- Private health and dental insurance
- 33 days annual leave
- Exclusive access to our coveted Regulars program – free matcha and more
- A great culture with regular team events, fostering connection, learning, and growth
Multi-Site General Manager | Manchester Manchester, UK employer: Blank Street, Inc.
Contact Detail:
Blank Street, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site General Manager | Manchester Manchester, UK
✨Tip Number 1
Familiarise yourself with Blank Street's values and culture. Understanding their emphasis on hospitality, teamwork, and attention to detail will help you align your leadership style with what they are looking for in a Multi-Site General Manager.
✨Tip Number 2
Showcase your experience in leading multi-site teams by preparing specific examples of how you've successfully managed operations across different locations. Highlight any strategies you've implemented that improved customer engagement and team performance.
✨Tip Number 3
Demonstrate your commercial mindset by being ready to discuss how you've used data to drive business decisions in the past. Be prepared to share examples of how you've optimised costs and increased revenue in previous roles.
✨Tip Number 4
Prepare to discuss your approach to building high-performing teams. Think about how you've fostered a culture of ownership and accountability in your previous positions, and be ready to share your methods for coaching and developing talent.
We think you need these skills to ace Multi-Site General Manager | Manchester Manchester, UK
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Blank Street's values and culture. Highlight how your personal values align with theirs in your application, especially focusing on teamwork, hospitality, and attention to detail.
Tailor Your CV: Make sure your CV reflects your leadership experience and ability to manage multiple sites. Use specific examples of how you've built high-performing teams and improved customer experiences in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional customer experiences and your understanding of P&L management. Share anecdotes that demonstrate your leadership style and how you empower teams to succeed.
Showcase Data-Driven Decision Making: Since the role requires a sharp commercial mindset, include examples in your application where you've used data to drive business decisions. This could be about increasing revenue, optimising costs, or improving operational efficiency.
How to prepare for a job interview at Blank Street, Inc.
✨Showcase Your Leadership Skills
As a Multi-Site General Manager, your leadership abilities are crucial. Be prepared to share specific examples of how you've built and inspired high-performing teams in the past. Highlight your coaching and mentoring experiences to demonstrate your commitment to team development.
✨Emphasise Customer Experience
Blank Street values exceptional customer service. During the interview, discuss your strategies for enhancing customer engagement and loyalty. Share any initiatives you've led that improved customer satisfaction and how you ensure a consistent experience across multiple locations.
✨Demonstrate Your Commercial Acumen
P&L ownership is a key responsibility for this role. Be ready to talk about how you've used data to make strategic business decisions in previous positions. Discuss your approach to maximising revenue and optimising costs, and provide examples of successful financial outcomes you've achieved.
✨Align with Company Values
Familiarise yourself with Blank Street's values, such as attention to detail and teamwork. During the interview, reflect on how your personal values align with theirs. Share anecdotes that illustrate your commitment to creating a positive work culture and treating others with hospitality and respect.
