At a Glance
- Tasks: Lead a dynamic team in delivering exceptional food and beverage experiences.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days leave, and access to fitness classes.
- Other info: Great culture with regular team events and opportunities for personal growth.
- Why this job: Be part of a growing brand and make everyday moments special for customers.
- Qualifications: 2+ years in hospitality management with a passion for coffee and customer service.
The predicted salary is between 40000 - 50000 € per year.
At Blank Street, we're building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen each and every day.
Who You Are
We're looking for someone who is equal parts hospitality-first operator and entrepreneur. As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We're still building Blank Street as we go, and we look for people who are excited to build it with us.
What You'll Own
- Hospitality Leader
- Own every drink that leaves your store. Crafted to perfection, every time.
- Keep your store immaculate, front and back of house.
- Lead from the front and set the pace of every shift by jumping in where it matters most.
- Own recruitment and hire only the highest-potential talent.
- Train your team to become exceptional Blank Street baristas.
- Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
- Build a connected, engaged team through a welcoming environment and thoughtful team events.
- PnL Owner
- Design each shift by station with precision, balancing labour productivity with demand.
- Oversee inventory, ordering, and waste with discipline.
- Spot and execute tactical levers to drive store sales.
- Change Maker
- Lead rollout of new initiatives in your store(s). Land the 'why' and 'how' with your team, driving real adoption and enthusiasm.
- Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine.
Who are you
- 2+ years of experience leading operations in high-growth hospitality/consumer brands.
- Experienced hospitality manager with a background in high-volume environments.
- Proven ability to build, train, and lead a team from the ground up.
- Strong P&L understanding, from labour planning to inventory management.
- Hands-on and highly action-oriented.
- Genuine passion for coffee, matcha, and delivering great customer experiences.
Private health and dental insurance, 25 days of annual leave (on top of bank holidays), a salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, access to 1Rebel off-peak classes at the sites near our office, for free! Great culture with regular team events.
Multi-Site General Manager | West London New London, England, United Kingdom employer: Blank Street, Inc.
At Blank Street, we pride ourselves on being an exceptional employer that values the little moments in life, creating a vibrant work culture where every team member is empowered to make magic happen. With a strong focus on employee growth, we offer comprehensive benefits including private health and dental insurance, generous annual leave, and opportunities for professional development in a dynamic, high-volume hospitality environment. Join us in West London, where your passion for coffee and commitment to excellence will help shape the future of our brand.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site General Manager | West London New London, England, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local coffee shops to chat with managers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for hospitality shine through. Share your experiences and how you’ve made magic happen in previous roles – it’s all about making that genuine connection.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Blank Street, and express your interest. A well-timed email can make all the difference and show you’re eager to be part of their journey.
✨Tip Number 4
Keep learning and adapting! The hospitality scene is always evolving, so stay updated on trends and best practices. Consider taking short courses or attending workshops to boost your skills. And remember, apply through our website for the best chance at landing that dream role!
We think you need these skills to ace Multi-Site General Manager | West London New London, England, United Kingdom
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! We want to see how passionate you are about creating those special moments for customers. Share your experiences that highlight your commitment to delivering exceptional service.
Be Authentic:Don't be afraid to show your personality in your application. We’re looking for someone who can connect with our team and customers alike. Use a friendly tone and share stories that reflect who you are and what makes you a great fit for Blank Street.
Highlight Your Experience:Make sure to detail your relevant experience in high-volume environments. We want to know how you've led teams, managed operations, and driven results. Use specific examples to demonstrate your skills and achievements in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Blank Street!
How to prepare for a job interview at Blank Street, Inc.
✨Know Your Stuff
Before the interview, dive deep into Blank Street's mission and values. Familiarise yourself with their menu and any recent initiatives they've launched. This shows genuine interest and helps you connect your experience to their goals.
✨Showcase Your Leadership Style
Prepare examples of how you've built and led teams in high-pressure environments. Highlight your hands-on approach and how you've nurtured talent. Be ready to discuss specific situations where you’ve made a positive impact on team culture.
✨Demonstrate Your Passion
Express your love for coffee and hospitality! Share personal anecdotes about what makes these experiences special for you. This will resonate with their focus on creating genuine moments of connection.
✨Be Ready to Innovate
Think of a few ideas or initiatives you could propose for Blank Street. Whether it’s a new drink or a team-building event, showing that you’re proactive and ready to contribute to their growth will set you apart.
