At a Glance
- Tasks: Lead and inspire a team to deliver exceptional hospitality experiences.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days annual leave, and a vibrant work culture.
- Other info: Dynamic environment with opportunities to innovate and grow your career.
- Why this job: Be part of a growing brand and make everyday moments special for customers.
- Qualifications: 2+ years in high-growth hospitality, strong leadership, and a passion for coffee.
The predicted salary is between 40000 - 50000 € per year.
About Blank Street
At Blank Street, we’re building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we’ve been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen each and every day.
Who You Are
We’re looking for someone who is equal parts hospitality-first operator and entrepreneur. As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We’re still building Blank Street as we go, and we look for people who are excited to build it with us.
What You’ll Own
- Hospitality Leader
Own every drink that leaves your store. Crafted to perfection, every time. Keep your store immaculate, front and back of house. Lead from the front and set the pace of every shift by jumping in where it matters most. Own recruitment and hire only the highest-potential talent. Train your team to become exceptional Blank Street baristas. Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in. Build a connected, engaged team through a welcoming environment and thoughtful team events. - PnL Owner
Design each shift by station with precision, balancing labour productivity with demand. Oversee inventory, ordering, and waste with discipline. Spot and execute tactical levers to drive store sales. - Change Maker
Lead rollout of new initiatives in your store(s). Land the “why” and “how” with your team, driving real adoption and enthusiasm. Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine.
Who are you
2+ years of experience leading operations in high-growth hospitality/consumer brands. Experienced hospitality manager with a background in high-volume environments. Proven ability to build, train, and lead a team from the ground up. Strong P&L understanding, from labour planning to inventory management. Hands-on and highly action-oriented. Genuine passion for coffee, matcha, and delivering great customer experiences.
Private health and dental insurance. 25 days of annual leave (on top of)
Multi-Site General Manager | West London London, England, United Kingdom employer: Blank Street, Inc.
At Blank Street, we pride ourselves on being an exceptional employer that values the little moments that shape our customers' days. Our vibrant work culture fosters creativity and collaboration, offering employees opportunities for growth and development in a high-energy environment. With competitive benefits like private health and dental insurance, along with 25 days of annual leave, we ensure our team feels valued and invested in as we build the defining food and beverage brand of our generation together.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site General Manager | West London London, England, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even hit up social media platforms to find folks who can help you land that Multi-Site General Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've built teams or improved customer experiences – it’s all about making that genuine connection.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Blank Street, and express your interest. Sometimes, creating your own opportunity is the best way to go!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the food and beverage industry. Whether it’s new brewing techniques or customer service strategies, showing that you’re always improving will set you apart from the competition.
We think you need these skills to ace Multi-Site General Manager | West London London, England, United Kingdom
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! We want to see how excited you are about creating those special moments for customers. Share any experiences that highlight your passion for the industry.
Tailor Your CV:Make sure your CV is tailored to the role of Multi-Site General Manager. Highlight your experience in high-volume environments and any leadership roles you've had. We’re looking for someone who can build and lead a team, so showcase those skills!
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your work experience. Share a bit about yourself and what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our Blank Street family!
How to prepare for a job interview at Blank Street, Inc.
✨Know Your Stuff
Before the interview, dive deep into Blank Street's mission and values. Understand their unique menu and what makes their hospitality experience stand out. This will not only show your genuine interest but also help you align your answers with their vision.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've built and led teams in high-volume environments. Highlight your coaching style and how you’ve nurtured talent in previous roles. This is crucial for a Multi-Site General Manager position!
✨Demonstrate Your Passion
Express your love for coffee and matcha! Share personal anecdotes about your experiences in the food and beverage industry. This will resonate well with the interviewers and show that you’re not just looking for a job, but are genuinely excited about the brand.
✨Prepare for Scenario Questions
Think about potential challenges you might face as a Multi-Site General Manager and how you would tackle them. Be prepared to discuss how you would handle staffing issues, customer complaints, or implementing new initiatives. This will demonstrate your problem-solving skills and readiness for the role.
