At a Glance
- Tasks: Lead a vibrant team and create unforgettable customer experiences in a unique café environment.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy 25 days annual leave, private health insurance, and exclusive access to free drinks.
- Other info: Dynamic culture with regular team events and opportunities for personal growth.
- Why this job: Be a key player in shaping a brand and making everyday moments special.
- Qualifications: 2+ years in hospitality management with a passion for coffee and team building.
The predicted salary is between 40000 - 50000 £ per year.
At Blank Street, we're building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen each and every day.
The Role
This won't be one store among many. For now, this is Blank Street in your city. A single location which will be the highest expression of our brand. You’ll build the team and own the full experience. You’re the person who represents Blank Street in your city.
Who You Are
We’re looking for someone who is equal parts hospitality‑first operator and entrepreneur. As a hospitality‑first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high‑volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We’re still building Blank Street as we go, and we look for people who are excited to build it with us.
What You’ll Own
- Hospitality Leader: Own every drink that leaves your store. Crafted to perfection, every time. Keep your store immaculate, front and back of house. Lead from the front and set the pace of every shift by jumping in where it matters most. Own recruitment and hire only the highest‑potential talent. Train your team to become exceptional Blank Street baristas. Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in. Build a connected, engaged team through a welcoming environment and thoughtful team events.
- PnL Owner: Design each shift by station with precision, balancing labour productivity with demand. Oversee inventory, ordering, and waste with discipline. Spot and execute tactical levers to drive store sales.
- Change Maker: Lead rollout of new initiatives in your store(s). Land the 'why' and 'how' with your team, driving real adoption and enthusiasm. Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine.
Who Are You
- 2+ years of experience leading operations in high‑growth hospitality/consumer brands.
- Experienced hospitality manager with a background in high‑volume environments.
- Proven ability to build, train, and lead a team from the ground up.
- Strong P&L understanding, from labour planning to inventory management.
- Hands‑on and highly action‑oriented.
- Genuine passion for coffee, matcha, and delivering great customer experiences.
Private health and dental insurance. 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' and pursue a passion. A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical. Access to 1Rebel off‑peak classes at the sites near our office, for free. Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more. Great culture with regular team events.
General Manager | London New London, England, United Kingdom employer: Blank Street, Inc.
At Blank Street, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values every team member's contribution. With a focus on personal and professional growth, we provide extensive training opportunities, generous benefits including private health insurance and 25 days of annual leave, and a unique chance to shape the future of our brand in London. Join us in creating memorable experiences for our customers while enjoying a supportive environment that celebrates innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager | London New London, England, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Blank Street's values, menu, and culture. This way, when you walk into that interview, you can show them you're not just another candidate – you're genuinely excited about what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows your enthusiasm and initiative!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've led a team, handled high-pressure situations, or made a significant impact. This will help you demonstrate your hospitality-first mindset and entrepreneurial spirit.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace General Manager | London New London, England, United Kingdom
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality and great customer experiences shine through in your application. We want to see how you connect with our vision of turning everyday moments into something special.
Be Authentic:Don’t be afraid to show your personality! We’re looking for someone who can represent Blank Street in a genuine way, so let us know what makes you unique and how you can contribute to our culture.
Highlight Your Experience:Make sure to detail your experience in high-volume environments and any leadership roles you've had. We want to know how you've built and trained teams, as well as your understanding of P&L management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on the process. Let’s make magic happen together!
How to prepare for a job interview at Blank Street, Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Blank Street's mission and values. Understand their unique menu and what makes their hospitality experience special. This knowledge will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Style
As a General Manager, you'll be leading a team. Be ready to discuss your leadership approach and how you’ve successfully built and trained teams in the past. Share specific examples of how you've nurtured talent and created a positive work environment.
✨Demonstrate Your Passion for Hospitality
Express your love for the food and beverage industry during the interview. Talk about your experiences that highlight your commitment to delivering exceptional customer experiences. Mention any specific moments where you went above and beyond to create memorable interactions.
✨Prepare for Operational Questions
Expect questions about P&L management, inventory control, and operational efficiency. Brush up on your knowledge of these areas and be ready to discuss how you've effectively managed them in high-volume environments. Use concrete examples to illustrate your expertise.
