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For Companies At a Glance
- Tasks: Lead a team of baristas and ensure top-notch coffee service.
- Company: Join Blank Street, a pioneer in affordable high-quality coffee across major cities.
- Benefits: Enjoy private healthcare, gym discounts, paid time off, and exclusive Blank Street swag.
- Why this job: Be part of a vibrant culture focused on community, quality, and exceptional customer service.
- Qualifications: 3-4 years in hospitality operations with strong leadership and communication skills required.
- Other info: Must be able to commute or relocate to Glasgow; weekend availability is essential.
The predicted salary is between 36000 - 60000 £ per year.
About Blank Street
At Blank Street, we believe great coffee should be an everyday ritual. With shops across Brooklyn, Manhattan, Boston, DC, London, Manchester and now Scotland, we’re the first-ever brand to offer affordable high-quality coffee. Blank Street originated in an effort to change the specialty coffee status quo. Starting with small-format shops and continuing with a limited menu and top-of-the-line tech, we’ve always been focused on simplifying the coffee experience. We partner with amazing local vendors and brands and have some of the best baristas out there on our team. Love coffee and customer service? Keep reading.
Our Values
- Magic is in the Details: in everything we do we value attention to detail, going the extra mile & thinking about everything that makes a moment meaningful.
- Move as One: We look for inclusive and respectful team members who strive to be the best team players & who over-communicate to ensure understanding.
- “My House is your House” Hospitality: We look for individuals who welcome guests into the cafe the same way they would invite in a friend; who are obsessed with presentation, making sure our cafes are always clean and welcoming & who provide stellar service, even when things are busy or stressful.
What you’ll own
- Help hire and support a cohesive team of Baristas aspiring to be future General Managers.
- Ensure our baristas are working towards delivering on our company goals while maintaining our cultural standards.
- Develop meaningful ties with neighbourhood businesses and people to help grow local brand loyalty and goodwill.
- Maintain elite operating standards across your locations.
- Manage schedules and timeliness of the team.
- Learn and adhere to our product, service and brand training playbooks.
- Ensure all proper measures are in place to achieve the correct handling of product to retain its freshness and quality with both food and beverage.
- Implement and maintain systems to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows.
- Maintain health standards at all times.
- Accurately measure and report end-of-day KPIs, inventory counts, and incoming/outgoing transfers between commissary supplies and the carts under your management.
- Assist the management team in creating and implementing strategies to grow our loyal customer base.
- Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance.
Who are you
- 3-4 years of experience leading operations in high-growth hospitality/consumer brands.
- Track record scaling and managing hospitality teams.
- Track record managing inventory and supply chain ordering.
- Highly effective interpersonal and communication skills.
- Hands-on and highly action-oriented.
- Excellent organisational skills and ability to perform under pressure and time constraints.
- Deep knowledge and interest in specialty coffee.
Benefits
- Private Health Care.
- Discounted gym membership.
- Well-being benefits.
- Paid time off.
- A whole lot of Blank Street swag & coffee.
Job Type: Full-time
Schedule: Weekend availability
Ability to commute/relocate: Glasgow, Scotland: reliably commute or plan to relocate before starting work (required)
Application question(s): What will you bring to Blank Street as a GM?
Work authorisation: United Kingdom
General Manager | Glasgow Glasgow, Scotland employer: Blank Street, Inc.
Contact Detail:
Blank Street, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager | Glasgow Glasgow, Scotland
✨Tip Number 1
Familiarise yourself with Blank Street's values and culture. When you understand what they stand for, you can tailor your approach during interviews to demonstrate how your personal values align with theirs.
✨Tip Number 2
Network within the coffee and hospitality industry in Glasgow. Attend local events or join relevant groups to meet people who might have insights or connections at Blank Street, which could give you an edge.
✨Tip Number 3
Prepare to discuss your experience in managing teams and operations in detail. Think of specific examples where you've successfully led a team or improved operational efficiency, as these will be crucial in showcasing your fit for the General Manager role.
✨Tip Number 4
Showcase your passion for specialty coffee. Being knowledgeable about coffee trends and demonstrating your enthusiasm for the product can set you apart from other candidates who may not share the same level of interest.
We think you need these skills to ace General Manager | Glasgow Glasgow, Scotland
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Blank Street's values and mission. Highlight how your personal values align with theirs, especially regarding attention to detail, teamwork, and hospitality.
Tailor Your CV: Ensure your CV reflects your experience in leading operations within the hospitality sector. Emphasise any relevant achievements, particularly in team management and customer service.
Craft a Compelling Cover Letter: In your cover letter, address the specific application question: 'What will you bring to Blank Street as a GM?' Be sure to showcase your passion for coffee and your vision for enhancing customer loyalty.
Showcase Relevant Experience: Detail your experience in managing inventory and supply chains, as well as your ability to perform under pressure. Use specific examples to demonstrate your hands-on approach and problem-solving skills.
How to prepare for a job interview at Blank Street, Inc.
✨Show Your Passion for Coffee
Make sure to express your love for coffee and the specialty coffee culture during the interview. Share any personal experiences or knowledge you have about coffee, as this will demonstrate your genuine interest in the brand and its values.
✨Emphasise Team Leadership Skills
Highlight your experience in leading and managing teams, especially in high-growth environments. Be prepared to discuss specific examples of how you've successfully built cohesive teams and supported their development.
✨Demonstrate Attention to Detail
Since Blank Street values attention to detail, be ready to provide examples of how you've gone the extra mile in previous roles. Discuss how you ensure high standards in service and presentation, even under pressure.
✨Prepare for Situational Questions
Anticipate questions that assess your problem-solving abilities and how you handle stressful situations. Think of scenarios where you've had to manage inventory, maintain health standards, or improve team performance, and be ready to share those stories.
