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For Companies At a Glance
- Tasks: Lead a team of baristas and ensure top-notch coffee service.
- Company: Join Blank Street, a pioneer in affordable high-quality coffee across major cities.
- Benefits: Enjoy private health care, gym discounts, paid time off, and cool Blank Street swag.
- Why this job: Be part of a vibrant culture focused on community, quality, and exceptional customer service.
- Qualifications: 3-4 years in hospitality operations with strong leadership and communication skills required.
- Other info: Must be able to commute or relocate to Glasgow; weekend availability is essential.
The predicted salary is between 36000 - 60000 £ per year.
About Blank Street
At Blank Street, we believe great coffee should be an everyday ritual. With shops across Brooklyn, Manhattan, Boston, DC, London, Manchester and now Scotland, we’re the first-ever brand to offer affordable high-quality coffee.
Blank Street originated in an effort to change the specialty coffee status quo. Starting with small-format shops and continuing with a limited menu and top-of-the-line tech, we’ve always been focused on simplifying the coffee experience. We partner with amazing local vendors and brands and have some of the best baristas out there on our team. Love coffee and customer service? Keep reading.
Our Values
- Magic is in the Details : in everything we do we value attention to detail, going the extra mile & thinking about everything that makes a moment meaningful
- Move as One : We look for inclusive and respectful team members who strive to be the best team players & who over-communicate to ensure understanding
- “My House is your House” Hospitality : We look for individuals who welcome guests into the cafe the same way they would invite in a friend; who are obsessed with presentation, making sure our cafes are always clean and welcoming & who provide stellar service, even when things are busy or stressful
What\’s Brewing…
What you\’ll own
- Help hire and support a cohesive team of Baristas aspiring to be future General Managers
- Ensure our baristas are working towards delivering on our company goals while maintaining our cultural standards
- Develop meaningful ties with neighbourhood businesses and people to help grow local brand loyalty and goodwill
- Maintain elite operating standards across your locations
- Manage schedules and timeliness of the team
- Learn and adhere to our product, service and brand training playbooks
- Ensures all proper measures are in place to achieve the correct handling of product to retain its freshness and quality with both food and beverage
- Implement and maintain systems to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
- Maintains health standards at all times
- Accurately measure and report end-of-day KPIs, inventory counts, and incoming/outgoing transfers between commissary supplies and the carts under your management
- Assist the management team in creating and implementing strategies to grow our loyal customer base
- Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance.
Who are you
- 3-4 years of experience leading operations in high-growth hospitality/consumer brands
- Track record scaling and managing hospitality teams
- Track record managing inventory and supply chain ordering
- Highly effective interpersonal and communication skills
- Hands-on and highly action-oriented
- Excellent organisational skills and ability to perform under pressure and time constraints
- Deep knowledge and interest in specialty coffee
Benefits
- Private Health Care
- Discounted gym membership
- Well-being benefits
- Paid time off
- A whole lot of Blank Street swag & coffee
Job Type: Full-time
Schedule:
- Weekend availability
Ability to commute/relocate:
- Glasgow, Scotland: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What will you bring to Blank Street as a GM?
Work authorisation:
- United Kingdom
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General Manager | Glasgow employer: Blank Street, Inc.
Contact Detail:
Blank Street, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager | Glasgow
✨Tip Number 1
Familiarize yourself with Blank Street's values and mission. When you understand their focus on detail, teamwork, and hospitality, you can better align your experiences and examples during the interview process.
✨Tip Number 2
Showcase your passion for specialty coffee! Be prepared to discuss your knowledge of coffee, how it relates to customer service, and any relevant experiences that demonstrate your commitment to quality.
✨Tip Number 3
Network with local businesses and community members in Glasgow. Building relationships in the area can help you demonstrate your ability to grow local brand loyalty, which is a key responsibility of the General Manager role.
✨Tip Number 4
Prepare to discuss your experience with managing teams and operations in high-pressure environments. Highlight specific examples where you've successfully led a team or improved operational efficiency, as this will resonate well with the hiring team.
We think you need these skills to ace General Manager | Glasgow
Some tips for your application 🫡
Understand the Company Culture: Take some time to familiarize yourself with Blank Street's values and mission. Highlight how your personal values align with theirs in your application.
Showcase Relevant Experience: Emphasize your 3-4 years of experience in leading operations within hospitality or consumer brands. Provide specific examples of how you've successfully managed teams and scaled operations.
Answer Application Questions Thoughtfully: When responding to the question 'What will you bring to Blank Street as a GM?', be specific about your skills and experiences that directly relate to the role. Mention your knowledge of specialty coffee and customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Blank Street, Inc.
✨Show Your Passion for Coffee
Make sure to express your love for coffee and the specialty coffee culture during the interview. Share any personal experiences or knowledge you have about coffee, as this will demonstrate your genuine interest in the brand and its values.
✨Highlight Team Leadership Experience
Since the role involves managing a team of baristas, be prepared to discuss your previous leadership experiences. Provide specific examples of how you've successfully led teams in high-pressure environments and how you fostered a collaborative atmosphere.
✨Demonstrate Attention to Detail
Blank Street values attention to detail, so be ready to discuss how you ensure quality and consistency in operations. Share examples of how you've implemented systems or processes that improved service or product quality in your past roles.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle stress. Think of scenarios where you had to make quick decisions or manage conflicts, and explain how you approached those situations effectively.
