Associate Product Manager, Digital New London, UK

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

About This Role

Blank Street's Digital Product team builds and continuously elevates the digital tools and systems that enable a best-in-class customer and in-store experience across every touchpoint. This includes our mobile app, POS, and internal tools. In this role, you will support the strategy, development, and day-to-day improvement of our consumer and employee-facing products. You will spend a lot of time helping existing products run better, while also supporting the development and rollout of new products and features. That means gathering feedback from the field, triaging bugs and issues, translating what we are hearing into clear fixes for engineering, and supporting rollout and training so changes land smoothly.

We’re open to a range of experience levels; if a more experienced candidate is a great fit, we’re open to leveling the role accordingly. Over time, we want you to grow into a builder who can proactively prototype solutions and workflows (using AI-assisted development tools) to help the team move faster. Your work is structured around three pillars:

• Product Strategy & Research – understand user problems, gather feedback, and help shape what we build.
• Execution – triage issues, support launches and rollout, write documentation, and prototype solutions.
• Product Insights & Analytics – track metrics, analyze performance, and use data to inform decisions.

This role is based fully in-person at our London office.

What You’ll Do

• Collaborate on Product Strategy: Work alongside product managers, designers, and engineers to define product requirements, conduct market research, and shape product roadmaps. Understand user needs and business goals to identify new opportunities.
• Gather and synthesize user feedback: Collect feedback from baristas, operators, and customers, identify pain points, and translate them into pragmatic improvements.
• Execution: Triage issues and improve core workflows: Partner with the field and support teams to capture bugs and pain points, reproduce issues, and translate them into clear tickets, acceptance criteria, and fixes for engineering.
• Support launches, rollout, and training: Help plan releases, build training and enablement materials, and support rollout to shops so changes land well in the field.
• Support product development: Create and maintain clear documentation, product requirements and user stories, to keep the team aligned on goals and deliverables. Assist across the full product lifecycle from ideation to launch.
• Vibe code solutions: Use AI-assisted dev tools, no-code platforms, and scrappy prototypes to test and validate ideas quickly before we commit engineering resources.
• Product Insights & Analytics: Track and analyze metrics: Define, track, and analyze product metrics and KPIs. Gather data to understand product performance and inform future decisions.
• Build reporting and dashboards: Create and maintain dashboards and reports that give the team visibility into product health, adoption, and engagement.
• Support experimentation: Help design and analyze A/B tests to validate product hypotheses.

Who You Are

• 2+ years in a product‑adjacent role (e.g., product management, product marketing, business analysis, operations/strategy with significant product exposure).
• Evidence you can ship: you’ve contributed to launching or improving a digital product, feature, workflow, or process end‑to‑end (problem → solution → rollout/measurement).
• Hands‑on experience using AI‑assisted build tools (e.g., Cursor, Claude, Copilot, v0, Replit) to prototype, automate workflows, or ship working solutions.
• Comfort operating in a fast‑moving, cross‑functional environment (Product, Design, Engineering, Ops/Field teams) with frequent context switching.

Bonus Points:

• A portfolio of things you’ve built with AI tools (side projects, prototypes, internal tools, automations).
• Experience with product execution tools like Linear, Asana, Notion (or similar).
• Familiarity with automation/no‑code tools (Zapier, Make, Airtable, Retool, etc.).
• Exposure to consumer tech, retail, hospitality, or multi‑site operations.

Equity package

• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year ‘to start something extraordinary’ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Access to Rebel off‑peak classes at the sites near our office, for free!
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Great culture with regular team events

As set forth in Blank Street’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.