At a Glance
- Tasks: Lead a vibrant team to deliver exceptional coffee experiences and boost local sales.
- Company: Join Blank Street, a community-focused café with a passion for quality service.
- Benefits: Competitive pay, flexible hours, and the chance to shape a new café environment.
- Other info: Exciting opportunity to set the tone in a brand-new location.
- Why this job: Be a key player in creating a welcoming space and building customer connections.
- Qualifications: Experience in hospitality, strong communication skills, and a love for coffee culture.
The predicted salary is between 25000 - 30000 £ per year.
As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer‑centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast‑paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands‑on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people.
- Friendly, open and approachable person who is able to work well with others.
- Strong knowledge of coffee and equipment is a must.
- Strong decision‑making and multi‑tasking skills.
- Strong interpersonal communication skills.
- Passionate about delivering excellent customer connections to create a regular customer base.
- Able to work at a fast pace in high‑volume environments.
- Be an exemplary ambassador of our brand to new neighbourhoods.
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, ensuring they follow all recipes, training for menu items and processes, are in the correct uniform, and maintain upbeat vibes.
- Open and close the location safely and responsibly (Key holder) and ensure cleaning duties for the store are followed at the beginning, during and end of the shift.
- Handle any minor customer issue with a positive, solution‑focused approach.
- Lead initiatives with operations and marketing teams to increase foot traffic, attract new customers, boost daily sales, and improve operational profitability, building a loyal neighbourhood customer base for your store.
Requirements
- Experience in the customer service or hospitality industry.
- Availability that meets the needs of our cafes.
- Full‑time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
- Availability to work between 6:30 am and 9:00 pm.
- Weekend and holiday availability preferred.
- You must be authorised to work in the UK.
Shift Leader | Notting Hill Gate employer: Blank Street Coffee
At Blank Street, we pride ourselves on fostering a vibrant and inclusive work culture where every team member's voice is valued. As a Shift Leader in Notting Hill Gate, you will not only have the chance to craft exceptional coffee experiences but also play a pivotal role in shaping our community presence from the ground up. With opportunities for personal growth, hands-on involvement in store initiatives, and a commitment to quality service, Blank Street is an excellent employer for those looking to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader | Notting Hill Gate
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blank Street's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer connections, think of examples where you've delivered amazing service or resolved issues. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Show your passion for coffee! Brush up on your knowledge of coffee and equipment. If you can impress them with your expertise, it’ll definitely set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Shift Leader | Notting Hill Gate
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for cafe culture and coffee shine through! Share any relevant experiences or knowledge you have about coffee and equipment to show us you're the perfect fit for our team.
Highlight Your People Skills:As a Shift Leader, being a people-person is key. Make sure to include examples of how you've delivered amazing service experiences in the past. We want to see how you connect with customers and inspire your team!
Be Specific About Your Availability:We need someone who can work flexible hours, especially on peak days. Clearly state your availability in your application so we know you can meet the needs of our cafes. This helps us understand how you can fit into our busy schedule!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Blank Street Coffee
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. This shows your passion for cafe culture and helps you connect with the team.
✨Showcase Your People Skills
Prepare examples of how you've successfully worked in a team or resolved customer issues in the past. Highlight your friendly and approachable nature, as this is key for a Shift Leader role.
✨Demonstrate Decision-Making Abilities
Think of scenarios where you had to make quick decisions in a fast-paced environment. Be ready to share these experiences, as they will illustrate your ability to thrive under pressure and lead your team effectively.
✨Be Community-Focused
Research the local area around Notting Hill Gate and think about how you can contribute to the community through your role. Discussing your ideas during the interview will show your commitment to making a local impact.
