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- Tasks: Lead a vibrant team to deliver exceptional coffee experiences and boost local sales.
- Company: Join Blank Street, a dynamic café brand making waves in the community.
- Benefits: Competitive pay, flexible hours, and a chance to shape your local café culture.
- Other info: Exciting opportunity to influence your neighbourhood and grow within a supportive team.
- Why this job: Be a key player in creating memorable customer connections and setting the tone for a new location.
- Qualifications: Experience in hospitality, strong coffee knowledge, and a passion for customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer‑centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way.
You excel in fast‑paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands‑on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people.
- Friendly, open and approachable person who is able to work well with others.
- Strong knowledge of coffee and equipment is a must.
- Strong decision‑making and multi‑tasking skills.
- Strong interpersonal communication skills.
- Passionate about delivering excellent customer connections to create a regular customer base.
- Able to work at a fast pace in high‑volume environments.
- Be an exemplary ambassador of our brand to new neighbourhoods.
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, ensuring they follow all recipes, training for menu items and processes, are in the correct uniform, and maintain upbeat vibes.
- Open and close the location safely and responsibly (Key holder) and ensure cleaning duties for the store are followed at the beginning, during and end of the shift.
- Handle any minor customer issue with a positive, solution‑focused approach.
- Lead initiatives with operations and marketing teams to increase foot traffic, attract new customers, boost daily sales, and improve operational profitability, building a loyal neighbourhood customer base for your store.
Requirements
- Experience in the customer service or hospitality industry.
- Availability that meets the needs of our cafes.
- Full‑time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
- Availability to work between 6:30 am and 9:00 pm.
- Weekend and holiday availability preferred.
- You must be authorised to work in the UK.
Shift Leader | London employer: Blank Street Coffee
Contact Detail:
Blank Street Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader | London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a perfect fit for their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer connections, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to showcase your passion for service.
✨Tip Number 3
Don’t just sit back and wait for the job to come to you. Get proactive! Visit the café, chat with the staff, and express your interest in the position. This shows initiative and gives you a chance to make a memorable first impression.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Blank Street family and ready to make an impact in the community.
We think you need these skills to ace Shift Leader | London
Some tips for your application 🫡
Show Your Passion: Let your love for café culture and people shine through in your application. Share experiences that highlight your customer service skills and how you connect with others, as this is key for us at Blank Street.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Shift Leader role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your knowledge of coffee and equipment!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Be genuine and express your enthusiasm for creating amazing customer experiences and leading a team in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Blank Street family!
How to prepare for a job interview at Blank Street Coffee
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. This shows your passion for cafe culture and helps you connect with the team.
✨Showcase Your People Skills
Prepare examples of how you've successfully worked in a team or resolved customer issues in the past. Highlight your friendly and approachable nature, as this is key for a Shift Leader role.
✨Demonstrate Decision-Making Abilities
Think of scenarios where you had to make quick decisions in a fast-paced environment. Be ready to share these experiences, as they will illustrate your ability to thrive under pressure and lead your team effectively.
✨Be Community-Focused
Research the local area and think about how you can contribute to the community through your role. Discussing your ideas during the interview will show your commitment to making a positive impact and building customer relationships.