At a Glance
- Tasks: Lead a vibrant team to deliver amazing coffee experiences and boost local sales.
- Company: Join Blank Street, a dynamic café brand making waves in the community.
- Benefits: Competitive pay, flexible hours, and a chance to shape your local café culture.
- Other info: Exciting opportunity for growth in a fast-paced, inclusive environment.
- Why this job: Be a key player in a new location and create lasting connections with customers.
- Qualifications: Experience in customer service and a passion for coffee culture.
The predicted salary is between 25000 - 30000 € per year.
As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer‑centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way.
You excel in fast‑paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands‑on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people.
- Friendly, open and approachable person who is able to work well with others.
- Strong knowledge of coffee and equipment is a must.
- Strong decision‑making and multi‑tasking skills.
- Strong interpersonal communication skills.
- Passionate about delivering excellent customer connections to create a regular customer base.
- Able to work at a fast pace in high‑volume environments.
- Be an exemplary ambassador of our brand to new neighbourhoods.
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, ensuring they follow all recipes, training for menu items and processes, are in the correct uniform, and maintain upbeat vibes.
- Open and close the location safely and responsibly (Key holder) and ensure cleaning duties for the store are followed at the beginning, during and end of the shift.
- Handle any minor customer issue with a positive, solution‑focused approach.
- Lead initiatives with operations and marketing teams to increase foot traffic, attract new customers, boost daily sales, and improve operational profitability, building a loyal neighbourhood customer base for your store.
Requirements
- Experience in the customer service or hospitality industry.
- Availability that meets the needs of our cafes.
- Full‑time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
- Availability to work between 6:30 am and 9:00 pm.
- Weekend and holiday availability preferred.
- You must be authorised to work in the UK.
Shift Leader | Leeds employer: Blank Street Coffee
At Blank Street, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Leeds. As a Shift Leader, you will not only have the chance to lead a passionate team but also play a pivotal role in shaping our new location, creating meaningful connections within the community. With opportunities for personal growth, hands-on involvement in store success, and a commitment to delivering outstanding customer experiences, Blank Street is the perfect place for those looking to make a real impact while enjoying the dynamic café environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader | Leeds
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer connections, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to showcase your passion for service.
✨Tip Number 3
Don’t just sit back and wait for the interview; take the initiative! Reach out to current employees on LinkedIn or other platforms to ask about their experiences. This not only shows your enthusiasm but can also give you insider tips on what the team values most.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Blank Street family and ready to make a positive impact in the community.
We think you need these skills to ace Shift Leader | Leeds
Some tips for your application 🫡
Show Your Passion:Let your love for café culture and people shine through in your application. Share experiences that highlight your customer service skills and how you connect with others, as this is what we value at Blank Street.
Be Specific About Your Experience:When detailing your previous roles, focus on specific examples that demonstrate your decision-making and multi-tasking abilities. We want to see how you've thrived in fast-paced environments and made a positive impact on your team.
Tailor Your Application:Make sure to customise your application to reflect the qualities we're looking for. Use keywords from the job description, like 'team player' and 'customer-centric', to show us you're the perfect fit for the Shift Leader role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Blank Street Coffee
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Being able to discuss different types of coffee, brewing methods, and equipment will show that you're passionate about the cafe culture and ready to lead your team in delivering quality products.
✨Showcase Your People Skills
As a Shift Leader, you'll need to demonstrate your ability to connect with both customers and your team. Prepare examples of how you've successfully handled customer interactions or resolved team conflicts in the past. This will highlight your people-person skills and your commitment to amazing service experiences.
✨Be Ready for Fast-Paced Scenarios
Expect questions that assess your ability to thrive in a fast-paced environment. Think of specific instances where you've had to multi-task or make quick decisions under pressure. This will help you convey that you can handle the demands of the role effectively.
✨Express Your Community Passion
Since making a local impact is key for this role, be prepared to share your thoughts on community engagement. Discuss any previous initiatives you've been part of or ideas you have for connecting with the neighbourhood. This will show that you're not just looking for a job, but are genuinely invested in the community.
