At a Glance
- Tasks: Lead a vibrant team, craft exceptional drinks, and create memorable customer experiences.
- Company: Join Blank Street, the next big name in food and beverage, shaping daily moments into luxuries.
- Benefits: Enjoy private health insurance, 25 days leave, and free access to fitness classes.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing brand and make a real impact in hospitality.
- Qualifications: 2+ years in high-growth hospitality, strong leadership, and a passion for coffee and matcha.
The predicted salary is between 40000 - 50000 £ per year.
About Blank Street At Blank Street, we’re building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we’ve been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen each and every day.
Who You Are We’re looking for someone who is equal parts hospitality-first operator and entrepreneur. As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We’re still building Blank Street as we go, and we look for people who are excited to build it with us.
What You’ll Own
- Hospitality Leader: Own every drink that leaves your store. Crafted to perfection, every time. Keep your store immaculate, front and back of house. Lead from the front and set the pace of every shift by jumping in where it matters most.
- People Leader: Own recruitment and hire only the highest-potential talent. Train your team to become exceptional Blank Street baristas. Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in. Build a connected, engaged team through a welcoming environment and thoughtful team events.
- PnL Owner: Design each shift by station with precision, balancing labour productivity with demand. Oversee inventory, ordering, and waste with discipline. Spot and execute tactical levers to drive store sales.
- Change Maker: Lead rollout of new initiatives in your store(s). Land the ‘why’ and ‘how’ with your team, driving real adoption and enthusiasm. Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine.
Qualifications
- 2+ years of experience leading operations in high-growth hospitality/consumer brands.
- Experienced hospitality manager with a background in high-volume environments.
- Proven ability to build, train, and lead a team from the ground up.
- Strong P&L understanding, from labour planning to inventory management.
- Hands‑on and highly action-oriented.
- Genuine passion for coffee, matcha, and delivering great customer experiences.
Benefits & Perks
- Private health and dental insurance.
- 25 days of annual leave (on top of bank holidays), along with an additional paid day a year to start something extraordinary and pursue a passion.
- A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical.
- Access to 1Rebel off-peak classes at the sites near our office, for free.
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more.
- Great culture with regular team events.
Experience: Required Employment: Full-time
Multi-Site General Manager | West London employer: Blank Street Coffee
At Blank Street, we pride ourselves on being an exceptional employer that values the little moments that shape our daily lives. Our vibrant work culture fosters creativity and collaboration, offering extensive growth opportunities for our team members in West London. With benefits like private health insurance, generous annual leave, and a commitment to nurturing talent, we empower our employees to thrive while delivering extraordinary hospitality experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site General Manager | West London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read reviews, and see what makes them tick. This way, you can tailor your answers to show how you fit right in with their vibe.
✨Tip Number 2
Practice your pitch! You want to come across as confident and passionate about the role. Think about how your experience aligns with their needs, especially in hospitality and team leadership, and be ready to share specific examples.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! Connect with current employees on LinkedIn or engage with their posts. It shows initiative and gives you insider info that could help you stand out.
✨Tip Number 4
After your interview, send a thank-you note. Keep it short and sweet, but make sure to mention something specific from your chat. It’s a great way to reinforce your interest and leave a lasting impression!
We think you need these skills to ace Multi-Site General Manager | West London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! We want to see how passionate you are about creating those special moments for customers. Share any experiences that highlight your commitment to delivering exceptional service.
Be Authentic:We’re all about genuine connections, so make sure your application reflects who you really are. Don’t be afraid to show your personality and what makes you unique. This is your chance to stand out from the crowd!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Highlight your experience in high-volume environments and your ability to lead a team. We want to know how you can contribute to our vision!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our Blank Street family!
How to prepare for a job interview at Blank Street Coffee
✨Know Your Stuff
Before the interview, dive deep into Blank Street's mission and values. Familiarise yourself with their menu and the unique experiences they offer. This shows genuine interest and helps you connect your passion for hospitality with their vision.
✨Showcase Your Leadership Style
Be ready to discuss your experience in leading teams, especially in high-volume environments. Share specific examples of how you've nurtured talent and built a strong team culture. Highlight your hands-on approach and how you set the pace during busy shifts.
✨Demonstrate Your Entrepreneurial Spirit
Prepare to talk about times when you've taken initiative or introduced new ideas that improved operations. Discuss how you’ve successfully managed P&L and driven sales, showcasing your ability to think like an entrepreneur while maintaining a hospitality-first mindset.
✨Engage with Enthusiasm
During the interview, express your passion for coffee and matcha, and how you believe in creating genuine moments of connection. Show excitement about the opportunity to build and grow with Blank Street, and be ready to share your vision for what that could look like.
