At a Glance
- Tasks: Lead a vibrant team to deliver amazing coffee experiences and boost local connections.
- Company: Join Blank Street, a dynamic café brand with a passion for community.
- Benefits: Competitive pay, flexible hours, and the chance to shape a new café environment.
- Other info: Exciting opportunity to set the tone in a brand-new location.
- Why this job: Be a key player in creating a welcoming space and making a local impact.
- Qualifications: Experience in customer service, love for coffee, and strong teamwork skills.
The predicted salary is between 25000 - 30000 € per year.
As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer‑centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast‑paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands‑on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people.
- Friendly, open and approachable person who is able to work well with others.
- Strong knowledge of coffee and equipment is a must.
- Strong decision‑making and multi‑tasking skills.
- Strong interpersonal communication skills.
- Passionate about delivering excellent customer connections to create a regular customer base.
- Able to work at a fast pace in high‑volume environments.
- Be an exemplary ambassador of our brand to new neighbourhoods.
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, ensuring they follow all recipes, training for menu items and processes, are in the correct uniform, and maintain upbeat vibes.
- Open and close the location safely and responsibly (Key holder) and ensure cleaning duties for the store are followed at the beginning, during and end of the shift.
- Handle any minor customer issue with a positive, solution‑focused approach.
- Lead initiatives with operations and marketing teams to increase foot traffic, attract new customers, boost daily sales, and improve operational profitability, building a loyal neighbourhood customer base for your store.
Requirements
- Experience in the customer service or hospitality industry.
- Availability that meets the needs of our cafes.
- Full‑time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
- Availability to work between 6:30 am and 9:00 pm.
- Weekend and holiday availability preferred.
- You must be authorised to work in the UK.
Shift Leader | Notting Hill Gate in London employer: Blank Street Coffee
At Blank Street, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Shift Leader in Notting Hill Gate, you will not only have the chance to lead a passionate team but also play a pivotal role in shaping our community connections and customer experiences. With opportunities for personal growth, hands-on involvement in store success, and a commitment to quality service, you'll find a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader | Notting Hill Gate in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blank Street's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer connections, think of examples where you've delivered amazing service or resolved issues. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Show your passion for coffee! Brush up on your knowledge of coffee and equipment. Being able to talk about your favourite brews or techniques can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Blank Street family right from the start!
We think you need these skills to ace Shift Leader | Notting Hill Gate in London
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee and cafe culture shine through! Share any experiences you have with coffee or customer service that highlight your enthusiasm and knowledge. We want to see how you can bring that energy to our team!
Be Personable and Approachable:Remember, we’re looking for a friendly, open person who can connect with customers and teammates alike. Use a warm tone in your application and maybe share a story that showcases your people skills. This will help us see how you fit into our inclusive and collaborative workplace.
Highlight Your Team Spirit:As a Shift Leader, you'll be working closely with your team, so make sure to emphasise your teamwork skills in your application. Talk about times you've led or supported a team, and how you’ve contributed to creating a positive environment. We love seeing candidates who thrive in a team setting!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need there. Plus, it shows us you’re genuinely interested in joining our Blank Street family!
How to prepare for a job interview at Blank Street Coffee
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will impress them and demonstrate that you're a great fit for the role.
✨Showcase Your People Skills
As a Shift Leader, you'll need to be a people-person. Prepare examples of how you've successfully worked in teams or resolved customer issues in the past. Highlighting your interpersonal communication skills will show that you can lead and inspire your team.
✨Demonstrate Your Decision-Making Ability
Think of scenarios where you've had to make quick decisions in a fast-paced environment. Be ready to share these experiences during the interview, as they want someone who can handle pressure and multi-task effectively.
✨Be Ready to Discuss Community Impact
Since this role involves making a local impact, come prepared with ideas on how you could engage with the community. Whether it's through events or promotions, showing that you care about building relationships will set you apart from other candidates.
