At a Glance
- Tasks: Lead a vibrant team, ensuring every drink is crafted to perfection and creating memorable customer experiences.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days leave, and exclusive access to free coffee and fitness classes.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing brand, shaping everyday moments into extraordinary experiences.
- Qualifications: 2+ years in hospitality management with a passion for coffee and team leadership.
The predicted salary is between 40000 - 50000 £ per year.
About Blank Street
At Blank Street, we’re building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we’ve been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen each and every day.
Who You Are
We’re looking for someone who is equal parts hospitality-first operator and entrepreneur. As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We’re still building Blank Street as we go, and we look for people who are excited to build it with us.
What You’ll Own
- Hospitality Leader
- Own every drink that leaves your store. Crafted to perfection, every time.
- Keep your store immaculate, front and back of house.
- Lead from the front and set the pace of every shift by jumping in where it matters most.
- People Leader
- Own recruitment and hire only the highest-potential talent.
- Train your team to become exceptional Blank Street baristas.
- Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
- Build a connected, engaged team through a welcoming environment and thoughtful team events.
- PnL Owner
- Design each shift by station with precision, balancing labour productivity with demand.
- Oversee inventory, ordering, and waste with discipline.
- Spot and execute tactical levers to drive store sales.
- Change Maker
- Lead rollout of new initiatives in your store(s). Land the ‘why’ and ‘how’ with your team, driving real adoption and enthusiasm.
- Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine.
Qualifications
- 2+ years of experience leading operations in high-growth hospitality/consumer brands.
- Experienced hospitality manager with a background in high-volume environments.
- Proven ability to build, train, and lead a team from the ground up.
- Strong P&L understanding, from labour planning to inventory management.
- Hands-on and highly action-oriented.
- Genuine passion for coffee, matcha, and delivering great customer experiences.
Benefits & Perks
- Private health and dental insurance.
- 25 days of annual leave (on top of bank holidays), along with an additional paid day a year to start something extraordinary and pursue a passion.
- A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical.
- Access to 1Rebel off-peak classes at the sites near our office, for free.
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more.
- Great culture with regular team events.
Experience: Required
Employment: Full-time
Multi-Site General Manager | West London employer: Blank Street Coffee
At Blank Street, we pride ourselves on being an exceptional employer that values the little moments in life, creating a vibrant work culture where every team member is empowered to make magic happen. With a focus on personal and professional growth, we offer extensive training opportunities, competitive benefits including private health insurance and generous annual leave, and a supportive environment that fosters creativity and connection. Join us in West London, where your passion for hospitality can flourish as you help shape the future of our unique food and beverage brand.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site General Manager | West London
✨Tip Number 1
Get to know the company inside out! Research Blank Street's values, menu, and culture. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with our mission of turning everyday moments into something special.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and what it’s really like to work at Blank Street. This insider info can give you an edge and help you tailor your approach.
✨Tip Number 3
Show off your hospitality skills during the interview! Be ready to share specific examples of how you’ve led teams, managed high-pressure situations, and created memorable customer experiences. We want to see that passion for hospitality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Blank Street family. Let’s make magic happen together!
We think you need these skills to ace Multi-Site General Manager | West London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! We want to see how passionate you are about creating those special moments for customers. Share any experiences that highlight your commitment to delivering exceptional service.
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who can connect with our team and customers alike, so let us know what makes you unique and how you can contribute to our culture at Blank Street.
Highlight Your Experience:Make sure to detail your relevant experience in high-volume environments. We want to know how you've led teams, managed operations, and driven results in the past. Use specific examples to demonstrate your skills and achievements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our Blank Street family!
How to prepare for a job interview at Blank Street Coffee
✨Know Your Stuff
Before the interview, dive deep into Blank Street's mission and values. Familiarise yourself with their menu and any recent initiatives they've launched. This shows genuine interest and helps you connect your experience to their vision.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team in high-pressure environments. Share specific examples of how you've built and nurtured teams in the past, especially in hospitality settings. Highlight your coaching methods and how you ensure everyone feels valued.
✨Demonstrate Your Entrepreneurial Spirit
Prepare to talk about times you've taken initiative or led new projects. Whether it’s launching a new menu item or improving operational efficiency, show how you’ve contributed to growth and innovation in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about Blank Street's future plans or how they measure success in their stores. This not only shows your enthusiasm but also your strategic thinking and desire to be part of their journey.
