At a Glance
- Tasks: Lead our flagship Liverpool store, crafting exceptional customer experiences and building a dynamic team.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days leave, and exclusive perks like free coffee.
- Other info: Opportunity to shape a new store and drive innovative initiatives.
- Why this job: Be part of a vibrant culture and make everyday moments special for customers.
- Qualifications: 2+ years in high-growth hospitality, strong leadership, and a passion for great coffee.
The predicted salary is between 35000 - 45000 £ per year.
About Blank Street
At Blank Street, we’re building the defining food and beverage brand of our generation. We believe the little moments that shape your day are often the most important, and they deserve to be special. Over the last five years, we’ve crafted a unique menu, designed distinctive spaces, and built a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury. It all starts with our people and their commitment to make magic happen every day.
The Role
We’re opening in Liverpool and we’re looking for a General Manager to lead it from the ground up. This will be Blank Street’s flagship location in your city—a single, high‑volume flagship that will represent the highest expression of our brand. You will build the team, launch the store, and own the full experience.
Who You Are
We’re looking for someone who is equal parts hospitality‑first operator and entrepreneur. As a hospitality‑first operator, you hold yourself to a higher standard than anyone would ask of you, and you coach the team in the same way. You obsess over the details, thrive in high‑volume environments, are passionate about our products, and care about delivering genuine moments of connection. As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there.
What You’ll Own
- Hospitality Leader • Own every drink that leaves your store, crafted to perfection every time. • Keep the store immaculate, front and back of house. • Lead from the front, setting the pace of every shift by jumping in where it matters most.
- People Leader • Own recruitment and hire only the highest‑potential talent. • Train your team to become exceptional Blank Street baristas. • Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in. • Build a connected, engaged team through a welcoming environment and thoughtful team events.
- PnL Owner • Design each shift by station with precision, balancing labour productivity with demand. • Oversee inventory, ordering, and waste with discipline. • Spot and execute tactical levers to drive store sales.
- Change Maker • Lead the rollout of new initiatives in your store(s). Land the ‘why’ and ‘how’ with your team, driving real adoption and enthusiasm. • Propose and test new ideas, collaborating with your Operations Manager and HQ to pilot and refine.
Who Are You
- 2+ years of experience leading operations in high‑growth hospitality or consumer brands.
- Experienced hospitality manager with a background in high‑volume environments.
- Proven ability to build, train, and lead a team from the ground up.
- Strong P&L understanding, from labour planning to inventory management.
- Hands‑on and highly action‑oriented.
- Genuine passion for coffee, matcha, and delivering great customer experiences.
Benefits & Perks
- Private health and dental insurance.
- 25 days of annual leave (on top of bank holidays) and an additional paid day a year for a personal endeavour.
- A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical.
- Exclusive access to our coveted Regulars programme—free coffee, matcha and more!
- Great culture with regular team events.
Experience Required: Experience and Employment: Full‑time.
General Manager | Liverpool employer: Blank Street Coffee
At Blank Street, we pride ourselves on being an exceptional employer, especially as we launch our flagship location in Liverpool. Our vibrant work culture fosters creativity and connection, offering employees the chance to grow through hands-on leadership opportunities and a commitment to personal development. With benefits like private health insurance, generous annual leave, and a supportive team environment, we ensure that every moment spent with us is not just a job, but a meaningful experience.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager | Liverpool
✨Tip Number 1
Get to know the company inside out! Research Blank Street's values, menu, and culture. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with our mission of turning everyday moments into something special.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and what it’s like to work at Blank Street. This insider info can give you an edge and help you tailor your approach during interviews.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've built and led teams in high-pressure environments. We want to see your passion for hospitality and how you’ve made magic happen in previous roles—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Blank Street family. Let’s make those everyday moments extraordinary together!
We think you need these skills to ace General Manager | Liverpool
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality and our products shine through. We want to see that you genuinely care about creating those special moments for our customers.
Be Specific About Your Experience:Don’t just list your previous roles; tell us how your experience in high-volume environments has prepared you for this role. Share specific examples of how you've built and led teams, as we’re all about that hands-on approach!
Tailor Your Application:Make sure to customise your application to reflect the values and vision of Blank Street. We’re looking for someone who aligns with our mission, so show us how you can contribute to making everyday moments extraordinary.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Blank Street Coffee
✨Know the Brand Inside Out
Before your interview, dive deep into Blank Street's mission and values. Understand their unique menu and what makes their hospitality experience special. This knowledge will help you connect your own experiences to their brand ethos during the conversation.
✨Showcase Your Leadership Style
As a General Manager, you'll need to demonstrate your leadership skills. Prepare examples of how you've built and nurtured teams in high-volume environments. Highlight your coaching methods and how you ensure everyone is engaged and performing at their best.
✨Be Ready to Discuss P&L Management
Brush up on your understanding of profit and loss statements. Be prepared to discuss how you've managed labour productivity, inventory, and waste in previous roles. Showing that you can balance these elements effectively will be crucial for this position.
✨Bring Your Passion for Hospitality
Let your genuine passion for coffee, matcha, and customer experiences shine through. Share stories that illustrate your commitment to creating memorable moments for customers. This enthusiasm will resonate with the interviewers and show that you're a great fit for their culture.
