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- Tasks: Lead a vibrant team to deliver amazing coffee experiences and boost sales.
- Company: Join Blank Street, a dynamic café brand making waves in the community.
- Benefits: Competitive pay, flexible hours, and a chance to shape your local café culture.
- Other info: Exciting opportunity for growth in a fast-paced, inclusive environment.
- Why this job: Be a key player in creating memorable customer connections and setting the tone for a new location.
- Qualifications: Experience in customer service, love for coffee, and strong communication skills.
The predicted salary is between 25000 - 30000 ÂŁ per year.
As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer‑centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way.
You excel in fast‑paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands‑on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people.
- Friendly, open and approachable person who is able to work well with others.
- Strong knowledge of coffee and equipment is a must.
- Strong decision‑making and multi‑tasking skills.
- Strong interpersonal communication skills.
- Passionate about delivering excellent customer connections to create a regular customer base.
- Able to work at a fast pace in high‑volume environments.
- Be an exemplary ambassador of our brand to new neighbourhoods.
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, ensuring they follow all recipes, training for menu items and processes, are in the correct uniform, and maintain upbeat vibes.
- Open and close the location safely and responsibly (Key holder) and ensure cleaning duties for the store are followed at the beginning, during and end of the shift.
- Handle any minor customer issue with a positive, solution‑focused approach.
- Lead initiatives with operations and marketing teams to increase foot traffic, attract new customers, boost daily sales, and improve operational profitability, building a loyal neighbourhood customer base for your store.
Requirements
- Experience in the customer service or hospitality industry.
- Availability that meets the needs of our cafes.
- Full‑time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
- Availability to work between 6:30 am and 9:00 pm.
- Weekend and holiday availability preferred.
- You must be authorised to work in the UK.
Shift Leader | Leeds employer: Blank Street Coffee
Contact Detail:
Blank Street Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader | Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out Blank Street's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since you're applying for a Shift Leader role, think about examples where you've delivered amazing customer service or led a team. Be ready to share these stories during your chat!
✨Tip Number 3
Show your passion for coffee! Brush up on your knowledge of coffee and equipment. Being able to talk about your favourite brews or techniques can really impress the hiring team and show you're the right fit.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. Plus, it shows you care!
We think you need these skills to ace Shift Leader | Leeds
Some tips for your application 🫡
Show Your Passion: Let your love for café culture and people shine through in your application. Share experiences that highlight your customer service skills and how you connect with others, as this is what we value at Blank Street.
Be Specific About Your Skills: When detailing your experience, be sure to mention your strong knowledge of coffee and equipment. We want to see how your skills align with our needs, so don’t hold back on showcasing what you bring to the table!
Tailor Your Application: Make sure to customise your application to reflect the qualities we’re looking for. Use keywords from the job description to demonstrate that you understand what it takes to be a Shift Leader and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in our community!
How to prepare for a job interview at Blank Street Coffee
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and equipment. Showing your passion for cafe culture will impress them and demonstrate that you're a great fit for the role.
✨Showcase Your People Skills
Prepare examples of how you've successfully worked in teams or provided excellent customer service in the past. They’re looking for someone who can lead and inspire others, so highlight your interpersonal communication skills and any experiences where you’ve made a positive impact.
✨Be Ready for Fast-Paced Scenarios
Think of situations where you had to multitask or make quick decisions under pressure. Practising these scenarios will help you articulate your ability to thrive in a busy environment, which is crucial for a Shift Leader.
✨Demonstrate Your Community Spirit
Since this role involves making a local impact, come prepared with ideas on how you could engage with the community. Whether it’s through events or promotions, showing that you care about building relationships in the neighbourhood will set you apart.