At a Glance
- Tasks: Lead a vibrant team to deliver exceptional coffee experiences and create lasting community connections.
- Company: Join Blank Street, the exciting food and beverage brand shaping our generation.
- Benefits: Competitive pay, flexible hours, and a chance to grow in a dynamic environment.
- Other info: Exciting opportunity to set the tone in a new location and influence your neighbourhood.
- Why this job: Be a key player in a fast-paced café culture and make a real impact locally.
- Qualifications: Experience in customer service, strong communication skills, and a passion for coffee.
The predicted salary is between 24000 - 30000 £ per year.
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention‑to‑detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.
As a Shift Leader at Blank Street, you are a born player‑coach who thrives when working alongside a team to deliver quality products. You are a proven people‑person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast‑paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager, you will regularly meet with the Senior Leadership team to voice feedback, improvements and be hands‑on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, giving you the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Who We’re Looking For
- Love for cafe culture and people
- Friendly, open and approachable person who works well with others
- Strong knowledge of coffee and equipment
- Strong decision‑making and multi‑tasking skills
- Strong interpersonal communication skills
- Passionate about delivering excellent customer connections to create a regular customer base
- Able to work at a fast pace in high‑volume environments
- Be an exemplary ambassador of our brand to new neighbourhoods
What You’ll Own
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
- Support your GM and our Training Team to train new employees, ensuring they follow all recipes, menu procedures and correct uniform standards, and maintain a positive vibe
- Open and close the location safely and responsibly (key holder) and ensure cleaning duties are followed at the beginning, during and end of the shift
- Handle any minor customer issue positively and solution‑focused
- Lead initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, operational profitability, and build a loyal neighbourhood customer base
Requirements
- Experience in the customer service or hospitality industry
- Availability that meets the needs of our cafes
- Full‑time: 35 hours per week, five days of availability required, and must be available to work two peak days (Friday, Saturday, Sunday)
- Availability to work between 6:30 am and 9:00 pm
- Weekend and holiday availability preferred
- Must be authorised to work in the UK
Experience: Required Employment: Full‑time
Shift Leader | Birmingham employer: Blank Street Coffee
At Blank Street, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Birmingham. As a Shift Leader, you will not only have the chance to lead a passionate team but also play a pivotal role in shaping our new location, creating lasting connections within the community. With a strong focus on employee growth, collaborative initiatives, and a commitment to delivering outstanding customer experiences, Blank Street offers a unique opportunity to thrive in a fast-paced environment while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader | Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Blank Street Coffee. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Blank Street Coffee
Don't be shy about reaching out to Blank Street Coffee directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Leader | Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Blank Street Coffee and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Blank Street Coffee
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
