At a Glance
- Tasks: Delight customers with amazing service and craft delicious coffee.
- Company: Join a vibrant café team in Birmingham with a passion for coffee.
- Benefits: Flexible hours, great team environment, and opportunities to learn.
- Other info: Perfect for those looking to grow in the hospitality industry.
- Why this job: Be part of a community that values your skills and creativity.
- Qualifications: Experience in customer service and a love for coffee.
The predicted salary is between 20000 - 25000 € per year.
Start Something Extraordinary... Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.
Who We're Looking For
- A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day.
- A reliable employee who is able to effectively manage time and priorities, including during busy rush periods, where a sense of urgency is necessary.
- Passionate about creating delicious coffee and other cafe beverages.
- A strong, independent problem solver with proven multi-tasking and communication skills.
- Someone who is curious, adaptable and always willing to learn.
- Comfortable working in a team or independently.
- Comfortable maintaining store safety.
What you'll own
- Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular.
- Work within a world-class coffee program using the best coffee equipment and products in the industry to prepare the tastiest drinks.
- Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverages to retain their freshness and quality.
- Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows.
- Adhere to Health and Safety Regulations and Food Safety Standards at all times.
- Full and complete knowledge and adherence to all product, service and brand training playbooks.
- Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base.
Requirements
- Experience in the customer service or hospitality industry.
- Availability that meets the needs of our cafes.
- Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
- Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
- Weekend and holiday availability preferred.
- You must be authorised to work in the UK.
Barista | Birmingham employer: Blank Street Coffee
At Blank Street, we pride ourselves on fostering a vibrant and inclusive work culture where every Barista is empowered to deliver exceptional customer experiences. Located in the heart of Birmingham, our team enjoys access to top-notch training and development opportunities, ensuring that each employee can grow their skills while working with the finest coffee equipment in the industry. Join us for a rewarding career where your passion for coffee and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Barista | Birmingham
✨Tip Number 1
Get to know the café culture in Birmingham! Visit local coffee shops, chat with baristas, and soak up the vibe. This will not only help you understand what makes a great customer experience but also give you some insider knowledge to impress during your interview.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to simulate customer interactions. Show us that you can handle tricky situations with a smile and keep the conversation flowing, just like you would with customers at Blank Street.
✨Tip Number 3
Be ready to showcase your passion for coffee! Brush up on your knowledge of different coffee types and brewing methods. When you apply through our website, let us see your enthusiasm for creating delicious drinks and serving them with flair.
✨Tip Number 4
Flexibility is key! Make sure you're available during peak times, especially weekends. Highlight your adaptability in your conversations with us, showing that you can thrive in busy environments while keeping customer satisfaction at the forefront.
We think you need these skills to ace Barista | Birmingham
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let us know why you love coffee and what makes you excited about being a Barista. Share any experiences you've had that highlight your passion for creating delicious drinks and serving customers.
Highlight Your Customer Service Skills:We want to see how you’ve made someone's day in the past! Use your application to share specific examples of when you provided excellent customer service. This will show us that you’re the friendly, enthusiastic team player we’re looking for.
Be Clear About Your Availability:Make sure to clearly state your availability in your application. We need to know when you can work, especially on those busy peak days like Friday, Saturday, and Sunday. This helps us understand how you fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Blank Street Coffee
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee beans, brewing methods, and what makes a great cup of coffee. This shows your passion for the role and helps you connect with the interviewer.
✨Show Off Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a difficult situation into a positive experience. This will highlight your ability to thrive in a team environment and your commitment to making customers' days better.
✨Demonstrate Time Management
Be ready to talk about how you manage your time during busy periods. Share specific strategies you use to prioritise tasks and stay organised, especially during peak hours. This will show that you can handle the fast-paced environment of a café.
✨Embrace Adaptability
Think of instances where you've had to adapt quickly to changes or learn new skills on the job. Highlight your curiosity and willingness to learn, as these traits are essential for thriving in a dynamic café setting like Blank Street.
