At a Glance
- Tasks: Deliver exceptional customer experiences and build lasting relationships with clients.
- Company: Join Blancpain, the world's oldest watch brand, known for innovation and luxury.
- Benefits: Competitive pay, employee discounts, and a chance to work with luxury products.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Be part of a prestigious brand and enhance your sales skills in a luxury environment.
- Qualifications: Previous sales experience in luxury retail and a passion for fine watchmaking.
The predicted salary is between 28800 - 43200 £ per year.
The Company
Blancpain, founded in 1735 by Jehan-Jacques Blancpain in the Swiss Jura, is known as the world's oldest watch brand. Over the centuries since its foundation, the Maison has maintained its commitment to innovate and has constantly pushed the limits of watchmaking. At Blancpain, the expression "Innovation is our tradition" is a fundamental guiding principle. The Fifty Fathoms collection embodies Blancpain's passion for the underwater world that was originally expressed in 1953 with the presentation of the first modern diver's watch Fifty Fathoms. With the creation of the Blancpain Ocean Commitment, the brand pays homage to its significant historical links with the ocean, through the support for ocean exploration and numerous collaborative initiatives for biodiversity preservation with local communities, which has been lasting for the past seven decades. As part of the Art of Living platform, Blancpain also cultivates special ties with the greatest award-winning chefs, the Michelin Guide, Relais & Chateaux and Bocuse d'Or.
Job Description
Main Function
The Retail Sales Advisor provides exceptional experiences for all visitors in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Assistant Concession Manager and the Blancpain management team, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Blancpain timepiece.
Key Responsibilities
- Sales and Business Development:
- Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service)
- Propose clients for, and participate in, local activation events in line with the Brand Universe
- Support colleagues in their sales by helping to prepare invoices, gifts, packaging
- Ensure requests and enquiries (online, email, phone) are followed up in a timely manner
- Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge
- Follow-up with customer repairs liaising with customer care in Southampton and HQ
- Provide reliable information to customers in all matters relating to sales and customer service
- Placing orders for Blancpain accessories, ensuring stock is up to date and available
- Concession Operations:
- Actively participate in the proper maintenance of the concession: product displays, props set-up, etc
- Understand and respect all operating, H&S and security guidelines
- Follow the security and proper maintenance of stock timepieces
Profile
- Previous sales experience in a luxury Retail concession
- Excellent client service and attention to details
- Entrepreneurial spirit to develop business and build long-lasting client relationships
- Team player with good interpersonal skills and a "can do" attitude
- Intellectual curiosity and a passion for learning
- Strong interest in the universes of Fine Watchmaking and Arts de Vivre
Job Location: Oxford Street 400, W1A 1AB London, United Kingdom
Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom
Retail Sales Advisor Selfridges in London employer: Blancpain
Blancpain is an exceptional employer that offers a unique opportunity to work with the world's oldest watch brand, renowned for its commitment to innovation and excellence in luxury retail. Located in the vibrant heart of London on Oxford Street, employees benefit from a dynamic work culture that fosters collaboration, personal growth, and a passion for fine watchmaking. With a focus on exceptional client experiences and a supportive team environment, Blancpain provides its Retail Sales Advisors with the tools and knowledge to thrive in their roles while contributing to meaningful initiatives like the Blancpain Ocean Commitment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Selfridges in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Blancpain, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Blancpain!
We think you need these skills to ace Retail Sales Advisor Selfridges in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Blancpain, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Blancpain and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Blancpain that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Blancpain
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
