At a Glance
- Tasks: Lead a passionate team to deliver exceptional dining experiences in a stunning quayside location.
- Company: The Blakeney Hotel, an award-winning family-run hotel on the beautiful North Norfolk coast.
- Benefits: Enjoy 28 days annual leave, tips, discounts, and access to leisure facilities.
- Other info: Dynamic role with opportunities for personal growth and development in hospitality.
- Why this job: Join a dedicated team and make a real impact on guest experiences every day.
- Qualifications: 2+ years in restaurant management, excellent customer service, and strong leadership skills.
The predicted salary is between 28350 - 34650 £ per year.
The Blakeney Hotel is an award winning, four star, 64 bedroom, privately owned and family run hotel located in an unrivalled position on the Quay in Blakeney on the North Norfolk coast. Our passionate and dedicated team provide an attentive service, putting the guest experience at the heart of everything that they do. Our menus incorporate fresh, seasonal and locally sourced produce for both resident and non-resident guests to enjoy in a relaxed dining environment with stunning views over The Estuary.
Role of the Restaurant Manager:
- Facilitate the smooth running of the Restaurant throughout each service.
- Responsible for managing the restaurant team to ensure a high level of customer service.
- Hold daily department team briefings, ensuring all appropriate information and updates are communicated to the team, including the menu and any special requirements.
- Liaise with the Head Chef and kitchen team as well as other departments.
- Work in a hands-on capacity leading from the front.
- Coach and mentor the team, identify training needs and manage performance.
- Deal with guest comments in a polite and pleasant manner, resolving complaints wherever possible.
- Delegation of duties within the department.
- Prepare rotas and co-ordinate staff levels according to business needs.
- Maintain and uphold all health and safety and hygiene practices.
- Attend management meetings, as required.
Experience / Skills of the Restaurant Manager:
- Minimum of 2 years’ experience in restaurant management or supervisory role (required).
- Excellent customer service skills.
- Immaculate personal presentation with a genuine smile.
- Excellent attention to detail.
- Flexible and adaptable to respond to differing guest needs.
- Confident, enthusiastic and motivated to deliver great service.
- Proven people management experience, including managing poor performance, training and development.
- Experience of working in a restaurant serving high-quality food and providing a luxury dining experience (desirable).
- Computer literacy is helpful, and a willingness to learn and use hospitality software.
- Experience of working with multiple departments to achieve results.
- Good interpersonal and leadership skills including communication and team building.
- An awareness of Health and Safety regulations and ensuring compliance.
- Strong team working ethic with the capability to take responsibility for the team.
- Work well under pressure.
Contract type: Permanent, full-time (45 hours per week). This role will involve working 5 days out of 7, including early mornings, evenings and weekends.
Benefits: Working in a beautiful quayside location with a great team, 28 days annual leave, share of tips & gratuities, use of the hotel’s leisure facilities (off peak), discounts on stays, food and wine, subsidised meals on duty.
Restaurant Manager employer: Blakeney Hotel
Blakeney Hotel is an excellent employer, offering a vibrant work culture on the stunning North Norfolk Coast. With competitive pay, monthly gratuities, and subsidised meals, we prioritise our staff's wellbeing and growth, providing access to leisure facilities and health support to ensure a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Blakeney Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Blakeney Hotel
Don't be shy about reaching out to Blakeney Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Blakeney Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Blakeney Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
