At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and handling their enquiries.
- Company: Join the award-winning Blakeney Hotel, a family-run gem on the stunning North Norfolk coast.
- Benefits: Enjoy discounts, subsidised meals, and access to leisure facilities in a beautiful location.
- Other info: Full-time role with flexible hours; own transport required due to limited public transport.
- Why this job: Make a real difference in guest experiences while working in a vibrant team environment.
- Qualifications: Friendly attitude, great communication skills, and a passion for customer service.
The predicted salary is between 24282 - 29678 £ per year.
The Blakeney Hotel is an award winning, four star, 64 bedroom, privately owned and family run hotel located in an unrivalled position on the Quay in Blakeney on the North Norfolk coast. We are looking for a warm, professional and efficient receptionist who will be the first point of contact to all guests and visitors of the hotel.
Role of the Receptionist:
- Providing professional and friendly service to our guests, ensuring high standards of customer care, friendliness and politeness are met.
- Answering telephone and in-person enquiries.
- Checking guests in and out.
- Dealing with guest enquiries.
- Taking room and dining reservations, calculating room rates and entering reservations into our systems.
- Dealing with booking amendments and cancellations.
- Ensuring guest complaints are dealt with professionally and in a timely manner.
- Preparing reservation confirmation letters and dealing with reservation queries.
- Daily banking.
- Co-ordinating guests' requests with other departments.
Experience / Skills of the Receptionist:
- Friendly and professional manner.
- Clearly spoken and good telephone manner.
- Exceptional communication skills both verbally and written.
- Excellent customer service skills.
- A high standard of personal presentation and professionalism.
- Experience in a similar role or as a receptionist in a 4-star hotel or above is desirable but not essential.
- Excellent attention to detail.
- Basic computer literacy including the use of Microsoft Outlook, Word, and Excel and the ability to learn new software.
- The ability to be calm and well organised, even when working under pressure.
Working Hours: Permanent, Full-time (40 hours per week). This role will involve working 5 days out of 7 including early mornings, evenings and weekends on a rota basis.
Location: Blakeney, Norfolk. Due to our location, where public transport is limited, having your own transport is essential to be able to commute reliably to and from the hotel.
Contract type: Permanent
Benefits: Working in a beautiful quayside location with a great team, development opportunities, use of the hotel leisure facilities (off peak), discounts on stays, food and wine, subsidised meals on duty, share of the gratuities, uniform provided.
Receptionist employer: Blakeney Hotel
Blakeney Hotel is an excellent employer, offering a vibrant work culture on the stunning North Norfolk Coast. With competitive pay, monthly gratuities, and subsidised meals, we prioritise our staff's wellbeing and growth, providing access to leisure facilities and health support to ensure a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Blakeney Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Blakeney Hotel
Don't be shy about reaching out to Blakeney Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Blakeney Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Blakeney Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
