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- Tasks: Manage daily hotel operations and ensure exceptional guest experiences.
- Company: Award-winning, family-run hotel on the stunning North Norfolk coast.
- Benefits: Competitive pay, share of tips, training opportunities, and leisure facilities access.
- Why this job: Join a friendly team and make a real impact in hospitality.
- Qualifications: Previous hospitality experience and strong customer service skills required.
- Other info: Opportunities for progression and a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
The Blakeney Hotel is an award winning, four star, 64 bedroom, privately owned and family run hotel located in an unrivalled position on the Quay in Blakeney on the North Norfolk coast. We have an exciting & rewarding opportunity for an experienced Hospitality Manager to join our professional & friendly Duty Management team. For applicants with limited managerial experience, we may have supervisory positions with possible opportunities for progression.
Candidates must have:
- A friendly, professional, outgoing nature & a positive attitude
- Previous hospitality experience in a quality establishment
- An ability to deliver exceptional customer service
- Great organisational & communication skills
- Good interpersonal skills and staff management skills
- An ability to motivate & direct staff with enthusiasm & professionalism
- A willingness to work evenings/weekends and have overnight stays on the premises on a rota basis
Key responsibilities:
- Day to day management of the hotel
- Assisting in all departments as business dictates
- Ensuring high levels of service are consistently delivered
- Handling any guest issues and queries quickly in a discreet and professional manner
- Ensuring Health & Safety procedures are followed
- Training & monitoring staff performance
We offer:
- A competitive rate of pay
- A share of tips & gratuities
- Training & personal development opportunities
- Meals on duty
- Use of hotel leisure facilities (indoor pool, sauna, steam room & mini gym) at limited times
- Discounted food & accommodation (depending on availability)
Ideally you will live locally with your own transport. If you have the necessary skills and would like to join our great team we would be delighted to hear from you.
Duty Manager employer: Blakeney Hotel
Contact Detail:
Blakeney Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into The Blakeney Hotel and introduce yourself. A friendly chat with the team can leave a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experience where you went above and beyond for guests. This will help you stand out as someone who truly understands the hospitality game.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our fantastic team at The Blakeney Hotel.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your friendly and outgoing nature. Use a warm tone and let your positive attitude shine through.
Highlight Relevant Experience: Don’t forget to mention your previous hospitality experience, especially in quality establishments. We’re looking for candidates who can deliver exceptional customer service, so share specific examples of how you've done this in the past.
Be Organised: Great organisational skills are key for a Duty Manager. When writing your application, structure it clearly and make sure to address all the key responsibilities mentioned in the job description. This shows us you can manage tasks effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Blakeney Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Blakeney Hotel. Familiarise yourself with its history, values, and services. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Leadership Qualities
Think of specific instances where you've successfully motivated or managed a team. Discuss your approach to training staff and ensuring high service standards. This will illustrate your capability to lead the Duty Management team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling guest complaints or managing staff conflicts. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to maintain professionalism under pressure.