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For Companies At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service and drive store success.
- Company: Join a dynamic retail business with over 243 SPAR stores and a commitment to innovation.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic staff discounts on fresh products.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail and a passion for customer service.
- Other info: Great training opportunities and a supportive, inclusive work environment.
The predicted salary is between 26000 - 28000 £ per year.
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Walsall Manor SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Reporting and Responsibilities
Reporting to the Store Manager, the Duty Manager will drive growth within the company-owned Walsall Manor SPAR store. As a member of the Duty Manager team effective through all operational hours of the store, you will support the Store Manager in leading and motivating a team of colleagues, ensuring excellent customer service, and contributing to achieving store sales and profitability through "Brilliant Basics, Moments of Wow, Food For Later, Food For Now."
Key Responsibilities
- Support the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
- Assist the Store Manager to deliver all store operations, objectives and KPI's.
- Manage, coach and support colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
- Carry out performance management/absence management as appropriate.
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability during shifts.
- Carry out cash reconciliations, voids and refunds and other management tasks for till colleagues.
- Be a role model and lead the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
- Work with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Walsall Manor.
- Adhere to all company policies and procedures and processes.
Duty Manager Skills Required
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organise and prioritise effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and apply learning to improve own performance.
Benefits
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high volume, fast paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through "EarlyPay", 24/7 access to your payslips via HR/Payroll portal, 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 × Annual Salary and 6 × Annual Salary with Company Pension Scheme.
- NEST pension scheme.
- Extra Holiday – Purchase Scheme.
- Long Service Awards.
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Walsall Manor Duty Manager. Join us in making a difference in the local community through exceptional service and a commitment to excellence.
Inclusive Environment
As a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Job Details
- Department: Retail – SPAR Store Management (inc Foodservice).
- Contract type: Permanent.
- Hours: 19 hours p/w – possibility for more.
- Salary: £13.25 p/h plus opportunity to earn a bonus and excellent benefits.
- Closing date for applications: 30th April 2026.
Duty Manager in Willenhall employer: Blakemore Trade Partners
Contact Detail:
Blakemore Trade Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Willenhall
✨Tip Number 1
Get to know the company! Research SPAR and its values, especially how they focus on customer service and community engagement. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Walsall Manor SPAR.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think of examples from your past experiences that highlight your skills as a Duty Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us.
We think you need these skills to ace Duty Manager in Willenhall
Some tips for your application 🫡
Show Your Leadership Skills: When applying for the Duty Manager role, make sure to highlight your previous management or supervisory experience. We want to see how you've led teams and driven success in fast-paced environments, so share specific examples that showcase your leadership style.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what it takes to succeed.
Emphasise Customer Service: As a Duty Manager, exceptional customer service is crucial. Make sure to include any relevant experiences where you’ve gone above and beyond for customers. We love candidates who are passionate about creating brilliant customer experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Blakemore Trade Partners
✨Know Your Store
Before the interview, take some time to familiarise yourself with the Walsall Manor SPAR store. Understand its layout, product offerings, and any recent promotions. This will show your genuine interest in the role and help you discuss how you can contribute to the store's success.
✨Showcase Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Think about specific situations where you resolved conflicts or improved team performance, as these stories will highlight your leadership capabilities.
✨Emphasise Customer Service
Exceptional customer service is key in retail. Be ready to discuss your approach to ensuring customers have a great experience. Share examples of how you've gone above and beyond for customers, and how you plan to maintain high service standards at the Walsall Manor store.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the store's goals, team dynamics, and community engagement initiatives. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.