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- Tasks: Lead a motivated team and ensure exceptional customer service at our SPAR store.
- Company: Join a dynamic retail business with over 260 stores and a commitment to innovation.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic training opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Previous management experience in retail or fast-paced environments is a plus.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
The predicted salary is between 11 - 16 £ per hour.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. The company owns 260 SPAR convenience stores, employs more than 5,000 people, and has a turnover of £1.3 billion.
Role Overview: Duty Manager (SPAR) – Brunswick Road (18+)
Salary: £13.25 per hour (depending on age)
Hours: 24 hours per week, with potential for additional hours based on business needs.
Reports to the Store Manager. The Duty Manager will help drive growth within the Brunswick Road SPAR store and support the Store Manager in leading a motivated team. Responsibilities include ensuring excellent customer service, contributing to store sales and profitability, and upholding the brand's standards.
Key Responsibilities
- Support the Store Manager to ensure a safe, legal and high‐performing store, taking overall responsibility for the store during Duty Manager shifts.
- Assist in delivering all store operations, objectives and KPIs.
- Manage, coach and support colleagues, fostering a motivated and empowered team through a positive, engaging management style.
- Carry out performance management and absence management as appropriate.
- Handle opening/closing duties, colleague safety and stock/cash security during shifts.
- Perform cash reconciliations, voids, refunds and other till management tasks.
- Act as a role model, leading the team to provide an exceptional customer experience.
- Promote the store and engage with the local community in Brunswick Road.
- Adhere to all company policies, procedures and processes.
Skills Required
- Previous management or supervisory experience in food retail or a fast‐paced operation.
- Commitment to achieving and sustaining exceptional customer service standards.
- Ability to plan, organise and prioritise effectively.
- Strong communication and influencing skills at all levels.
- Decision‐making capability and willingness to take appropriate action.
- Dedication to promoting collaborative working.
- Enthusiastic, flexible, and possessing a positive attitude.
- Commitment to continuous personal development and applying learning to improve performance.
Benefits
- Holiday, Maternity and Paternity leave and pay above statutory entitlements.
- Cycle to Work scheme.
- Development of skills and capability in a supportive, multi‐diverse culture.
- Outstanding training and development opportunities.
- Hands‐on experience in a high‐volume, fast‐paced environment.
- Enhanced maternity and paternity pay packages.
- Flexible working hours.
- Additional benefits package including: Early access to pay via 'EarlyPay'.
- 24/7 access to payslips via HR/Payroll portal.
- 12.5% staff discount on fresh items and 10% discount on ambient products in SPAR stores (excludes alcohol & cigarettes).
- Wellbeing support – emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 × annual salary and 6 × annual salary with Company Pension Scheme.
- NEST pension scheme.
- Extra holiday purchase scheme.
- Long service awards.
We are a Disability Confident employer, committed to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager in London employer: Blakemore Trade Partners
Contact Detail:
Blakemore Trade Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Get to know the company! Research SPAR and its values, and think about how your experience aligns with their mission. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and might even refer you for the Duty Manager role, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to management and customer service. Role-play with a friend or use our resources to boost your confidence and ensure you can articulate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the SPAR team. Let’s get you that Duty Manager position!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight any previous management or supervisory experience in food retail, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our team at SPAR. Keep it engaging and personal.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. We want to see how you can influence and motivate a team through your words!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Blakemore Trade Partners
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to exceptional customer experiences and how they operate within the retail and foodservice sectors. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Management Skills
As a Duty Manager, you'll need to manage and motivate a team effectively. Prepare examples from your previous experience where you've successfully led a team, handled performance management, or improved customer service. Be ready to discuss your management style and how you can contribute to a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making and problem-solving skills. Think of scenarios where you had to make quick decisions under pressure, especially in a fast-paced retail environment. Practising these responses will help you feel more confident during the interview.
✨Engage with the Interviewer
Interviews are a two-way street, so don’t hesitate to ask questions about the store's operations, team dynamics, or community engagement initiatives. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.
