Duty Manager in Gillingham

Duty Manager for SPAR Gillingham – a dynamic role to drive success and growth in our award‐winning store.

We are a dynamic and innovative retail, wholesale and foodservice business. We own 243 SPAR convenience stores, employ more than 5,000 people and have a turnover of £1.3 billion.

Role Overview

Reporting to the Store Manager, the Duty Manager will cover all operational hours, supporting the Store Manager in leading and motivating a team of colleagues. This role ensures excellent customer service, contributes to store sales and profitability, and upholds the company's values across 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.

Key Responsibilities

• Support the Store Manager to maintain a safe, legal and high‐performing store, taking overall responsibility during duty shifts.
• Assist in delivering all store operations, objectives and KPI's.
• Manage, coach and support colleagues; develop a motivated and empowered team through a positive, engaging management style.
• Carry out performance management and absence management as appropriate.
• Occasionally open/close the store, ensuring colleague safety and stock/cash security.
• Perform cash reconciliations, voids, refunds and other till management tasks.
• Act as a role model, leading the team to provide an exceptional customer experience.
• Collaborate with colleagues to promote the store and engage the local community of Gillingham.
• Adhere to all company policies, procedures and processes.

Duty Manager Skills Required

• Previous management or supervisor experience within food retail or a similar fast‐paced operation.
• Commitment to achieving and sustaining exceptional customer service standards.
• Ability to plan, organise and prioritise effectively.
• Strong communication and influence skills at all levels.
• Decision‐making capability and appropriate action taking.
• Commitment to collaborative working.
• Enthusiastic, flexible, with a positive attitude.
• Dedication to developing own skills and applying learning to improve performance.

What's in it for you?

• Holiday, maternity and paternity leave and pay in excess of statutory entitlements.
• Cycle‐to‐work scheme.
• Develop your skills and capability in a highly supportive and multi‐diverse culture.
• Outstanding training & development opportunities.
• Hands‐on experience in a high‐volume, fast‐paced environment.
• Enhanced maternity & paternity pay packages.
• Flexible working hours opportunity.
• Excellent additional benefits package, including:

• Early access to your pay through 'EarlyPay'.
• 24/7 access to your payslips via HR/Payroll portal.
• 12.5% staff discount on fresh items & 10% discount on ambient products in SPAR stores (excluding alcohol & cigarettes).
• Well‐being support – access to emotional support, counselling, legal and financial advice.
• Company pension scheme.
• Company life insurance (1 × annual salary) plus 6 × annual salary with company pension scheme.
• NEST pension scheme.
• Extra holiday – purchase scheme.
• Long‐service awards.

Additional Information

Must be willing to undergo Post Office Financial Vetting. Inclusive environment: as a Disability Confident committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Position Details

• Department: Retail SPAR jobs (inc Greggs/Subway) Customer Team Member
• Contract type: Permanent
• Hours: 15 hours p/w
• Salary: £13.25 p/h (depending on age)
• Benefits: Bonus scheme, company sick pay, additional holidays, company pension scheme, life cover, staff discount, long‐service awards, cycle‐to‐work scheme, employee volunteering opportunities.
• Closing date for applications: 20th March 2026