Duty Manager

Join to apply for the Duty Manager role at Blakemore Trade Partners. We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.

Company Overview

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 260 SPAR convenience stores, employ more than 7,000 people and have a turnover of £1.3 billion.

Role Overview

Duty Manager (SPAR) Tenbury Wells (18+) £13.25 p/h 32 Hours p/w. Reporting to the Store Manager, the Duty Manager will drive growth within the company‑owned Tenbury Wells SPAR store. As part of the Duty Manager team, you will support the Store Manager in leading and motivating a team of colleagues, ensuring excellent customer service and contributing to sales and profitability.

Key Responsibilities

• Support the Store Manager to ensure a safe, legal, and high‑performing store, taking overall responsibility during Duty Manager shifts.
• Assist in delivering all store operations, objectives and KPI’s.
• Manage, coach and support colleagues, fostering a motivated and empowered team through a positive, engaging management style.
• Carry out performance management/absence management as appropriate.
• Be responsible for opening/closing the store, colleague safety and stock/cash security during shifts.
• Carry out cash reconciliations, voids, refunds and other ‘management’ tasks for till colleagues.
• Act as a role model and lead the team to provide an exceptional customer experience.
• Promote the store by identifying and acting on opportunities to engage with and support the local community of Tenbury Wells.
• Adhere to all company policies, procedures and processes.

Duty Manager Skills Required

• Previous management or supervisory experience in a food retail or similar fast‑paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Strong communication and influence at all levels.
• Decisive and able to take appropriate action.
• Committed to promoting collaborative working.
• Enthusiastic and flexible with a positive attitude.
• Committed to developing own skills and applying learning to improve performance.

What’s in it for you?

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
• Cyle to work scheme.
• Develop your skills and capability in a highly supportive and multi‑diverse culture.
• Outstanding Training & Development opportunities.
• Gain hands‑on experience in a high volume, fast‑paced environment.
• Enhanced Maternity & Paternity pay packages.
• Flexible working hours opportunity.
• Excellent additional benefits package including: Early access to your pay through ‘EarlyPay’, 24/7 access to your payslips via HR/Payroll portal, 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes), Wellbeing support – access to emotional support, counselling, legal and financial advice, Company Pension Scheme, Company Life Insurance worth 1 × Annual Salary and 6 × Annual Salary with Company Pension Scheme, NEST pension scheme, Extra Holiday – Purchase Scheme, Long Service Awards.

Inclusive Environment

As a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department: Retail – SPAR Store Management (inc. Foodservice)

Contract type: Permanent

Hours: 32 hours p/w

Salary: £13.25 p/h depending on age

Benefits: Bonus Scheme, Company Sick Pay, Additional Holidays, Company Pension Scheme, Life Cover, Staff Discount, Long Service Awards, Cycle to Work Scheme, Employee Volunteering opportunities.

Closing date for applications: 11th January, 2026