At a Glance
- Tasks: Join us as a Customer Team Member, providing top-notch service and supporting store operations.
- Company: SPAR Gillingham is a leading convenience store chain with a commitment to exceptional customer experiences.
- Benefits: Enjoy flexible shifts, generous staff discounts, and access to wellbeing support and training.
- Other info: We promote inclusivity and offer guaranteed interviews for candidates with disabilities.
- Why this job: Be part of a dynamic team, gain hands-on experience, and contribute to a positive shopping environment.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm and teamwork are key!
Customer Team Member (18+) - SPAR Gillingham
10 hours per week, various shifts on rota basis including early mornings, evenings and weekends.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Gillingham, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service through “Brilliant Basics, Moments of Wow, Food for later and Food for now!”
Key Tasks and Responsibilities
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Gillingham SPAR store.
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.
Key Skills and Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a ‘Challenge 25’ policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What\'s in it for you?
- Excellent benefits package including:
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands‑on experience in a high volume, fast paced convenience store.
- Generous staff discount in all SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to your payslips and rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays – Purchase Scheme.
- Cycle to Work – Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Details
Department: Retail SPAR jobs (inc Greggs/Subway) Customer Team Member
Contract type: Permanent
Hours: 10 hrs p/w
Salary: Up to £12.25 p/hr (depending on age)
Benefits: Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities
Closing date for applications: 9th April 2026
Customer Team Member in Gillingham employer: Blakemore Trade Partners
As a Customer Team Member at SPAR Gillingham, you will join a dynamic and innovative retail environment that prioritises exceptional customer experiences and employee well-being. With a strong commitment to staff development, you will benefit from comprehensive training, generous discounts, and a supportive culture that promotes internal advancement. Our inclusive workplace values diversity and offers various benefits, including early access to pay and a robust pension scheme, making SPAR an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Gillingham
✨Tip Number 1
Familiarise yourself with SPAR's customer service philosophy, especially the 'Brilliant Basics' and 'Moments of Wow'. Understanding these concepts will help you demonstrate how you can contribute to creating a positive customer experience during your interview.
✨Tip Number 2
Showcase your ability to work in a team and independently. Think of examples from your past experiences where you successfully collaborated with others or took initiative on your own, as this is crucial for the Customer Team Member role.
✨Tip Number 3
Prepare to discuss your understanding of retail operations, such as stock management and cash handling. Even if you lack direct experience, showing that you are eager to learn and understand these processes can set you apart.
✨Tip Number 4
Research common customer inquiries and challenges in a retail environment. Being able to articulate how you would handle specific situations can demonstrate your readiness for the role and your commitment to excellent customer service.
We think you need these skills to ace Customer Team Member in Gillingham
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have contributed to customer satisfaction in previous roles and how you can bring that experience to SPAR Gillingham.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Blakemore Trade Partners
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, whether it's resolving an issue or creating a positive shopping experience.
✨Demonstrate Teamwork
This role requires working closely with others, so highlight your ability to collaborate effectively. Share experiences where you contributed to a team goal or supported colleagues, showcasing your enthusiasm for teamwork.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a retail environment can set you apart. Brush up on stock management, cash handling, and store cleanliness practices, and be ready to discuss how you can contribute to these areas.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, handling difficult customers, and upselling products. Practising your responses will help you feel more confident and articulate during the interview.
