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- Tasks: Join our team as a Customer Team Member, providing excellent service and supporting store operations.
- Company: Blakemore Trade Partners is a dynamic retail business with over 247 SPAR stores and 5,000 employees.
- Benefits: Enjoy flexible hours, generous staff discounts, early pay access, and a supportive work environment.
- Why this job: Be part of a vibrant team, gain hands-on experience, and contribute to exceptional customer experiences.
- Qualifications: No specific experience required; just bring enthusiasm and a willingness to learn!
- Other info: We promote inclusivity and offer guaranteed interviews for candidates with disabilities.
Join to apply for the Customer Team Member role at Blakemore Trade Partners. We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member in our SPAR Store, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service.
Key Tasks/Responsibilities
- Customer Service: Greeting customers in a friendly and welcoming manner. Answering customer inquiries about products and services and assisting customers in finding the items they need. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service. Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.
- Store Operations: Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time. Adhering to all company policies and procedures and processes.
Key Skills/Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a 'Challenge 25' policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you?
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 247 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Team Member employer: Blakemore Trade Partners
Contact Detail:
Blakemore Trade Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding their commitment to customer service and community engagement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will prepare you for real-life situations where you'll need to greet customers, answer inquiries, and upsell products effectively.
✨Tip Number 3
Be ready to discuss your flexibility regarding shifts, especially evenings and weekends. Highlighting your willingness to adapt to the store's needs can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for teamwork and independent work. Share examples of how you've successfully collaborated with others or taken initiative on your own, as this role requires both skills.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or retail roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully contributed to customer satisfaction in previous positions, and explain why you would be a great fit for Blakemore Trade Partners.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Blakemore Trade Partners
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, whether it's resolving an issue or enhancing their shopping experience.
✨Demonstrate Teamwork and Flexibility
This role requires working closely with others and being adaptable to various shifts. Highlight your experience working in teams and your willingness to take on different tasks as needed, especially during busy periods.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a retail environment can set you apart. Brush up on stock management, cash handling, and the importance of maintaining a clean and organised sales floor to show you're ready to contribute from day one.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, your approach to upselling, and how you handle difficult customers. Practising your responses will help you feel more confident and articulate during the interview.
