At a Glance
- Tasks: Create a positive customer experience and maximise sales in a dynamic retail environment.
- Company: Join SPAR, a leading convenience store chain with a commitment to exceptional service.
- Benefits: Enjoy competitive pay, generous discounts, and extensive training opportunities.
- Other info: Flexible hours, paid breaks, and a supportive workplace culture await you.
- Why this job: Be part of a vibrant team and make a real impact on customer satisfaction.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm is key!
The predicted salary is between 12 - 12 € per hour.
Hours p/w: 8 hours. Must be flexible throughout the week and weekends.
Role overview: Opportunity for overtime based on store needs. We have an exciting opportunity for a SPAR Customer Team Member at SPAR St Fagans Road. As a Customer Team Member you will support the store management team and create a positive customer experience. Your tasks include maximising sales and profit, ensuring great customer service, and contributing to continuous improvement through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi‑buy offers, to ensure maximum sales.
Store Operations
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies, procedures and processes.
Key Skills/Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience with a ‘Challenge 25’ policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What’s in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi‑diverse culture.
- Outstanding Training & Development.
- Gain hands‑on experience in a high volume, fast‑paced convenience store.
- Generous staff discount in all SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to payslips and rota via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme, NEST pension scheme.
- Company Life Insurance worth 1 × Annual Salary and 6 × Annual Salary with Company Pension Scheme.
- Extra Holidays – Purchase Scheme.
- Cycle to work – Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Inclusive environment: as a Disability Confident, Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Department: Retail SPAR jobs (inc Greggs/Subway) – Customer Team Member.
Contract type: Permanent.
Salary: Up to £12.25 p/hr (depending on age).
Benefits: Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities.
Closing date for applications: 30th April 2026.
Customer Team Member in Cardiff employer: Blakemore Trade Partners
SPAR St Fagans Road is an excellent employer that prioritises the well-being and development of its employees, offering a supportive and inclusive work culture. With generous benefits such as holiday pay exceeding statutory entitlements, outstanding training opportunities, and a proactive promotion policy for internal candidates, team members can thrive in a dynamic retail environment while enjoying perks like staff discounts and wellbeing support. Join us to be part of a forward-thinking company that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Cardiff
✨Tip Number 1
Get to know the store! Before your interview, pop into SPAR St Fagans Road and check out the vibe. Familiarise yourself with the layout and products so you can chat about how you'd enhance the customer experience.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm shine through. They want to see how you’ll fit in and contribute to that positive customer experience they’re all about.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve provided excellent customer service or handled a tricky situation. This will show you’re ready to tackle the challenges of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your genuine interest in the role.
We think you need these skills to ace Customer Team Member in Cardiff
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to creating a positive customer experience.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in retail or customer service, and how they’ve prepared you for this position with us at SPAR.
Show Off Your Customer Service Skills:Since this role is all about creating a great customer experience, share examples of how you've gone above and beyond for customers in the past. We love hearing about those 'Moments of Wow'!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Blakemore Trade Partners
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Member involves. Familiarise yourself with the key tasks like greeting customers, processing purchases, and upselling products. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating a positive customer experience, think of examples from your past where you've gone above and beyond for customers. Be ready to discuss how you handle inquiries and complaints, as well as how you contribute to a friendly atmosphere in the store.
✨Demonstrate Flexibility and Team Spirit
With the need for flexibility in hours, be prepared to discuss your availability and willingness to work weekends or extra shifts. Highlight any previous experiences where you've worked well in a team, as collaboration is key in a retail environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or how they implement their 'Brilliant Basics' approach. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
