At a Glance
- Tasks: Create a positive customer experience and maximise sales in a dynamic retail environment.
- Company: Join SPAR, a leading convenience store chain with a commitment to exceptional service.
- Benefits: Enjoy competitive pay, generous discounts, and extensive training opportunities.
- Other info: Flexible hours, paid breaks, and a supportive workplace culture await you.
- Why this job: Be part of a vibrant team and make a real impact on customer satisfaction.
- Qualifications: Previous retail experience is preferred but not essential; enthusiasm is key!
The predicted salary is between 12 - 12 £ per hour.
Hours p/w: 8 hours. Must be flexible throughout the week and weekends.
Role overview: Opportunity for overtime based on store needs. We have an exciting opportunity for a SPAR Customer Team Member at SPAR St Fagans Road. As a Customer Team Member you will support the store management team and create a positive customer experience. Your tasks include maximising sales and profit, ensuring great customer service, and contributing to continuous improvement through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi‑buy offers, to ensure maximum sales.
Store Operations
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies, procedures and processes.
Key Skills/Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience with a ‘Challenge 25’ policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What’s in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi‑diverse culture.
- Outstanding Training & Development.
- Gain hands‑on experience in a high volume, fast‑paced convenience store.
- Generous staff discount in all SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through ‘EarlyPay’.
- 24/7 access to payslips and rota via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme, NEST pension scheme.
- Company Life Insurance worth 1 × Annual Salary and 6 × Annual Salary with Company Pension Scheme.
- Extra Holidays – Purchase Scheme.
- Cycle to work – Bicycle purchase scheme.
- Long Service Awards.
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.
Inclusive environment: as a Disability Confident, Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Department: Retail SPAR jobs (inc Greggs/Subway) – Customer Team Member.
Contract type: Permanent.
Salary: Up to £12.25 p/hr (depending on age).
Benefits: Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities.
Closing date for applications: 30th April 2026.
Customer Team Member in Cardiff employer: Blakemore Trade Partners
SPAR St Fagans Road is an excellent employer that prioritises the well-being and development of its employees, offering a supportive and inclusive work culture. With generous benefits such as holiday pay exceeding statutory entitlements, outstanding training opportunities, and a proactive promotion policy for internal candidates, team members can thrive in a dynamic retail environment while enjoying perks like staff discounts and wellbeing support. Join us to be part of a forward-thinking company that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Cardiff
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Blakemore Trade Partners, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Blakemore Trade Partners!
We think you need these skills to ace Customer Team Member in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Blakemore Trade Partners, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Blakemore Trade Partners and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Blakemore Trade Partners that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Blakemore Trade Partners
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
