IFA Administrator - Harrow

We are currently working with a Financial Planning practice who are looking to recruit an IFA Administrator in their Harrow office. They are looking for someone who has experience working in a similar role.

Purpose

To provide pre and post-sales support to the Financial Advisers. To ensure that client documentation/requests are accurately processed and completed within the required time scales; and in accordance with the compliance guidelines as defined by the Company. To provide a high level of support to clients in an efficient, compliant and professional manner.

Responsibilities

• To obtain illustrations, key features and application forms from Platforms & Providers as required.
• Compile client meeting packs containing documentation such as, but not limited to, valuations, client agreement, fact find, risk questionnaire and profile for the Adviser to use at client meetings.
• To post client documentation to the client or product providers as appropriate.
• To issue signed letters of authority to providers and obtain standard policy information.
• Update client policy records on receipt of information on Intelligent Office.
• To accurately maintain client personal details and policy information and update on Intelligent Office.
• To prepare new business applications in accordance with the Company’s standard operating procedures and compliance handbook.
• Deal with and respond to written, telephone and electronic general enquiries for IFAs, colleagues, clients and providers.
• Provide clients with timely and accurate information and obtain any new business information and existing policy information from clients where required.
• Maintaining relationships and contacts with providers to ensure a professional service.
• Deal with any resulting fee and commission queries from the Finance Department.
• To produce accurate, regular and ad-hoc client valuation schedules, and input into Intelligent Office.
• To arrange for amendments to encashment and withdrawal requests from existing client plans as instructed by the Adviser and inform the client by email where appropriate.
• To update Intelligent Office client records with the amendments.
• To operate and manage an effective diary within Intelligent Office to ensure that all activities are planned for and carried out in a timely manner.
• To ensure that Advisers and the Operations Manager are informed of any client related events and issues in a timely manner.
• To provide cover and carry out duties for other Administrators in the team, in their absence.
• Where necessary:
  • Answering the telephones in a professional manner, conforming to Company standards.
  • To be responsible for the opening, scanning and distributing the post working within the company timescales.
  • Ensuring all scanning of hard copy files is completed accurately/readable.
  • Shredding documents as and when required.
• To report any compliance issues or suspected compliance breaches to the Compliance Manager as soon as they are made aware of them.
• To operate within and conform to the Company’s existing and continually developing operating systems and procedures and contribute to their further development where required, through participation in Procedural Workgroups.
• Projects - carry out projects as required by the business which may include the following key areas:
  • Intelligent Office
  • Platforms / Providers
  • Investment Committee
  • New Business
• To carry out any other reasonable duties as requested by line management or directors.

Experience and core skills

• Computer literate in Microsoft Office and other applications.
• Excellent communication skills both written and verbal.
• Client centric in approach.
• Organised and highly motivated.
• Good levels Industry knowledge.
• Good attention to detail.
• Accurate data entry and record keeping skills.
• Willingness to study towards professional qualifications (desirable but not essential).