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For Companies At a Glance
- Tasks: Manage calls, book appointments, and resolve customer queries in a dynamic environment.
- Company: Join Blakemore Recruitment, a leading player in the Financial Services sector.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Make a real impact by helping clients navigate their financial journeys.
- Qualifications: Strong communication skills and a knack for customer service are essential.
- Other info: Experience in financial services is a plus, but not mandatory.
The predicted salary is between 28800 - 43200 £ per year.
Blakemore Recruitment is proudly assisting a well‑established, leading Financial Services organisation to find their next Client Services Representative to join their expanding team in Farnborough.
The Role
Working as part of the Client Services team, the purpose of the role is to manage inbound and outbound calls and book appointments, as well as respond to customer questions, resolve their issues and guide them to the appropriate service or point of contact. In addition, responding to customer emails that require follow up.
Duties
- Work as part of a team receiving inbound and outbound calls from clients, prospects and pension scheme members wishing to book appointments or to be provided with pension related information, responding to customer questions, resolving issues and guiding them to the appropriate service or point of contact.
- Outbound compliant calls with clients and prospects after the launch of a campaign to book appointments.
- Generating required number of quality appointments (where there is a genuine need for our advice) to clients and prospects.
- Report on performance, highlighting any areas that may require a different approach or training.
- Comply with all call script requirements, accurate recording and reporting on all call activities within our back office system.
- Ensure that all policies, processes, regulatory guidelines and quality assurance requirements are met.
Have you got?
- Excellent communication and listening skills.
- Excellent telephone manner.
- The ability to relate to people and not get flustered in conversation.
- Accuracy and attention to detail is paramount.
- Resilient and diplomatic.
Knowledge
- Must have knowledge of telephone‑based customer services.
- Ideally has knowledge of regulations as well as products and solutions sold in the retail financial services market.
- Track record of meeting and exceeding targets.
- IT literacy and telephone user skills.
Please get in touch if you are interested in this role.
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Client Services Representative - Farnborough employer: Blakemore Recruitment
Contact Detail:
Blakemore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative - Farnborough
✨Tip Number 1
Familiarise yourself with the financial services industry, especially pension-related topics. This knowledge will help you engage confidently with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role heavily relies on managing calls, consider role-playing scenarios with friends or family to enhance your telephone manner and ability to handle various customer interactions.
✨Tip Number 3
Research Blakemore Recruitment and their client’s values and mission. Understanding their culture will allow you to tailor your conversations and show how you align with their goals during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Being able to share specific instances where you've demonstrated resilience and diplomacy will make you stand out as a candidate.
We think you need these skills to ace Client Services Representative - Farnborough
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Services Representative position. Tailor your application to highlight relevant experience and skills that match what Blakemore Recruitment is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly in telephone-based roles. Highlight any achievements related to meeting targets and your knowledge of financial services, as these are key aspects of the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Use specific examples from your past experiences to demonstrate your communication skills, attention to detail, and ability to handle customer inquiries effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Blakemore Recruitment
✨Showcase Your Communication Skills
As a Client Services Representative, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or handled difficult conversations.
✨Familiarise Yourself with Financial Services
Having knowledge of retail financial services will give you an edge. Brush up on relevant regulations, products, and solutions before the interview. This will not only show your interest in the role but also your commitment to understanding the industry.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, simulating calls with clients. Practice handling common customer queries and complaints. This will help you showcase your problem-solving skills and your ability to remain calm under pressure.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Be prepared to discuss how you ensure accuracy in your work, whether it's recording information or following compliance guidelines. Providing specific examples will reinforce your capability in this area.
