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- Tasks: Support clients and drive business growth through AI-enabled customer experience solutions.
- Company: Market-leading organisation focused on innovative multi-channel customer interactions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Join a dynamic team and shape the future of customer experience with cutting-edge technology.
- Qualifications: Experience in client relationship management and a passion for AI and automation.
- Other info: Fast-paced environment with opportunities to engage with industry leaders.
The predicted salary is between 36000 - 60000 £ per year.
Our Market Leading Client is seeking an Onboarding Account Manager to support existing clients and contribute to business growth. The organisation delivers multi-channel customer interactions, including voice, live chat and digital solutions, to businesses across a range of sectors. This role sits at the intersection of client engagement, sales support and solution design, with a strong focus on demonstrating value through technology-enabled customer experience solutions using AI.
The Onboarding Account Manager will work closely with Sales, Account Management and Technical Teams to ensure clients maximise the value of existing services while supporting the acquisition of new business. The role involves engaging with clients who may be reviewing their service arrangements and advising on how AI-enabled solutions can complement human support models. Acting as a customer experience consultant, the successful candidate will scope requirements, map customer journeys and help design AI-driven solutions. They will confidently present and demonstrate technology capabilities to clients, partners and prospects, supporting both retention and growth initiatives.
Key Responsibilities- Contribute to go-to-market strategies to support adoption across new and existing clients
- Support Sales teams on live opportunities, including client meetings, demonstrations and events
- Deliver product demonstrations, workshops and webinars to educate clients on AI and automation capabilities
- Enable internal stakeholders to position and propose AI solutions within existing accounts
- Collaborate with Marketing teams to develop sales materials, case studies and industry-specific value propositions
- Provide consultative guidance on implementation approaches and change management considerations
- Capture structured client feedback and share insights with product and development teams
- Work with technical teams to ensure solutions align with customer requirements
- Scope client needs and design effective end-to-end customer journeys
- Identify and engage prospective clients, demonstrating how AI voice and digital solutions can enhance customer service operations
- Test, refine and optimise live AI solutions to guide the client through their onboarding journey
- Provide early-stage performance reporting and recommendations to clients
- Proven experience building and maintaining strong, long-term client relationships
- Ability to manage multiple opportunities concurrently with attention to detail and pace
- Strong commercial awareness and understanding of market trends
- Interest in AI, automation and the future of customer experience
- Excellent written and verbal communication skills
- Confidence presenting to a range of audiences, including senior stakeholders
- Strong discovery and consultative selling skills
- Comfortable representing the organisation professionally at meetings and industry events
Onboarding Account Manager in Wrexham employer: Blakemore & Associates
Contact Detail:
Blakemore & Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Account Manager in Wrexham
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and how they use AI in customer experience. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You’ll need to confidently present and demonstrate technology capabilities, so rehearse how you’d explain AI solutions to clients. Make it engaging and relatable – think about how these solutions can really make a difference for them.
✨Tip Number 3
Network like a pro! Attend industry events and webinars where you can meet potential clients and partners. Don’t be shy – introduce yourself and share your insights on AI and customer experience. Building those connections can open doors!
✨Tip Number 4
Follow up after meetings! Whether it’s a quick thank you or sharing additional resources, staying in touch shows your commitment and helps keep you top of mind. Plus, it’s a great way to gather feedback and refine your approach.
We think you need these skills to ace Onboarding Account Manager in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Onboarding Account Manager role. Highlight your experience with client relationships, AI solutions, and any relevant sales support roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your skills align with our needs. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Communication Skills: Since this role involves presenting to clients and stakeholders, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Blakemore & Associates
✨Know Your AI Inside Out
Since the role focuses heavily on AI-enabled solutions, make sure you brush up on the latest trends and technologies in AI and automation. Be ready to discuss how these can enhance customer experiences and provide specific examples of successful implementations.
✨Master the Customer Journey
Understand the concept of customer journeys and be prepared to map out how you would design effective end-to-end experiences for clients. Think about how you can demonstrate value through technology and be ready to share your ideas during the interview.
✨Showcase Your Consultative Skills
This role requires strong consultative selling skills, so practice articulating how you would engage with clients to understand their needs. Prepare to discuss past experiences where you've successfully scoped client requirements and provided tailored solutions.
✨Engage with Confidence
You’ll need to present to various audiences, including senior stakeholders. Practice your presentation skills and be ready to showcase your ability to communicate complex ideas clearly and confidently. Consider preparing a mock demonstration of an AI solution to illustrate your points.
